Nashville General Hospital · 16 hours ago
Director of Clinical Operations - Primary Care - (RN) Ambulatory
Nashville, TN
Full-time
Onsite
Director/Executive
7+ years expNashville General Hospital is hiring a Director of Clinical Operations for its ambulatory primary care and specialty clinics. This executive role involves providing leadership, strategic direction, and oversight for clinical and administrative functions to ensure superior patient care and operational efficiency.
Health CareHospital
Responsibilities
Provide strategic leadership and direction to Practice Managers and Nurse Managers to ensure alignment with the clinic’s mission, vision, and goals
Develop and implement long-term strategic plans to enhance clinic efficiency, patient care, and service offerings
Foster a culture of innovation, collaboration, and excellence among all clinic staff
Mentor and develop leadership skills within the management team, promoting professional growth and succession planning
Oversee the daily clinical and administrative operations of the clinic, ensuring high standards of patient care and operational efficiency
Implement and refine clinical protocols and procedures to enhance patient outcomes and streamline operations
Ensure seamless integration and coordination of services across all clinic areas, including procedural areas like endoscopy and cath lab
Conduct regular evaluations of clinical performance and operational workflows to identify and address areas for improvement
Ensure compliance with all federal, state, and local healthcare regulations and accreditation standards
Develop and implement comprehensive quality assurance programs to monitor and improve patient care quality and safety
Lead and participate in regular audits, inspections, and risk assessments to ensure adherence to regulatory and accreditation requirements
Utilize data analytics to drive quality improvement initiatives and enhance clinical outcomes
Develop, manage, and oversee the clinic’s budget, ensuring financial stability and growth
Monitor financial performance, analyze budget variances, and implement corrective actions as needed
Identify opportunities for cost savings and revenue enhancement without compromising patient care quality
Oversee billing, coding, and reimbursement processes to ensure accuracy and efficiency
Lead the review and development of clinical and administrative policies to ensure they are current, relevant, and effective
Ensure that all staff are well-informed and trained on updated policies and procedures
Develop policies to address emerging healthcare trends, regulatory changes, and best practices
Develop and implement comprehensive community outreach programs to increase patient volume and community awareness of clinic services
Establish and maintain strategic relationships with local community organizations, stakeholders, and healthcare providers
Organize and participate in health education workshops, wellness events, and community health initiatives
Utilize various channels to promote clinic services and attract new patients
Champion a patient-centered approach in all clinic activities, ensuring a positive and compassionate patient experience
Address patient concerns, complaints, and feedback promptly and effectively
Ensure strict adherence to patient confidentiality and HIPAA regulations
Advocate for patient needs and preferences in all aspects of clinic operations
Qualification
Required
Bachelor's Degree in Healthcare Administration, Nursing, Business Administration, or a related field required
Minimum of 7 years of progressive healthcare administration experience, with at least 3 years in a senior leadership role
Extensive experience in managing ambulatory care and specialty clinics, including procedural areas such as endoscopy and cath lab
Exceptional leadership and strategic management abilities
Superior communication and interpersonal skills, with the ability to inspire and influence others
Proven track record of driving operational efficiency and clinical excellence
Strong financial acumen and experience in budget management
Advanced knowledge of healthcare regulations, accreditation standards, and quality assurance practices
Proficiency in data analytics and performance improvement methodologies
Experience in policy review, development, and implementation
Demonstrated ability to engage with the community and build strategic partnerships
Preferred
Master's Degree preferred
Benefits
Medical, Dental, and Vision Insurance within first 31 days of employment
Programs to reduce share of deductible and total out-of-pocket expenses
Metro Health Incentive Program - Access to high quality healthcare without incurring out-of-pocket expenses
Short and Long-Term Disability - up to 60% of eligible weekly pay
Life Insurance - Metro provides you with basic life and AD&D coverage equal to $50,000 ($32,500 if you are age 65 or older), at no cost to you.
Retirement Plan - eligible up to IRS max limits and includes company contribution
Shift and Weekend Differential Pay Offered on Nights and Weekends
Tuition Reimbursement for employee and dependents
12 paid holidays - any holiday worked is another holiday banked
Flexible Spending Accounts
Free Parking for all employees
Company
Nashville General Hospital
Nashville General Hospital has been serving the community as a steadfast beacon of care and compassion.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Joseph Webb, D.Sc, MSHA, FACHE
Chief Executive Officer
Mark Brown, DHA, MSHA, CRA
Chief Operating Officer
Recent News
Seattle TechFlash
2025-09-02
Nashville Business Journal
2025-03-01
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