National Indoor RV Centers | NIRVC · 13 hours ago
RV Service Manager
Surprise, Arizona
Full-time
Onsite
Senior Level
5+ years expNational Indoor RV Centers is actively seeking a Service Manager to oversee their service department. The role involves managing daily operations, ensuring customer satisfaction, and implementing service policies to enhance service quality.
Facilities Support ServicesMechanical EngineeringRecreational VehiclesService Industry
Responsibilities
Oversee and manage the daily operations of the RV service department, working with our customers, assigning work orders, and ensuring timely completion of service requests
Develop and implement service policies and procedures to ensure consistent and high-quality service to customers
Order parts and supplies for the service department, and maintain accurate inventory records
Ensure all service advisors are properly trained and equipped to perform their job duties
Monitor service quality to ensure customer satisfaction, and respond promptly and professionally to customer inquiries and complaints
Collaborate with sales and marketing teams to promote service offerings and develop strategies to increase customer retention
Directs the priorities for parts ordering and coordinates parts delivery to technicians with the parts department
Oversee work as outlined in the repair orders with efficiency, accuracy and in accordance with standards, and verifies that the job assigned to a technician is in fact complete
Ensures documentation of all work performed so that each repair has complaint, cause and correction sufficiently documented
Interacts with Warranty Administrators to ensure compliance with requirements for warranty work like pictures and returned parts
Ensures that customer vehicles location and keys are known, and the vehicles are maintained clean
Coordinates with subcontractors for work to be performed by them for our customers
Ensures that the shop area is kept neat and clean
Responsible for compliance with OSHA requirements for safe operations, and with hazardous waste disposal requirements
Assists the Foreman with making adjustments to technician’s hours paid above specified flat rate or estimate
Maintains schedules for all technicians in order to determine availability and shop capacity
Perform functions and duties of the job that may require additional or different tasks to be performed when circumstances arise (i.e. emergencies, changes in personnel, workload, rush jobs, or technology developments)
Will be required to attend training sessions for products serviced by the company at the company’s expense
Develop and implement service policies and procedures to ensure consistent and high-quality service to customers
Monitor service quality to ensure customer satisfaction, and respond promptly and professionally to customer inquiries and complaints
Develop and manage the department budget, including forecasting revenue and expenses, and controlling costs
Maintain other duties as assigned or requested
Qualification
Required
High school diploma or equivalent required
Minimum of 5 years of experience as a manager in an RV service or auto shop, with at least 3 years of supervisory or lead experience managing a work group
Strong knowledge of RV systems, including electrical, plumbing, HVAC, and mechanical systems
Excellent customer service and communication skills, with the ability to handle customer inquiries and complaints professionally and effectively
Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines
Ability to work independently and as part of a team, with a strong sense of accountability and responsibility
Proficient in Microsoft Office and service management software
Valid Driver's License and be insurable under NIRVC's insurers' criteria
Benefits
Medical, Dental, and Vision – Available 1st of the month following a 30-day waiting period.
Voluntary Supplemental benefits (STD, LTD, Life, Accident, Critical Illness)
401K
Over 100 hours of PTO in the 1st year
4 paid Holidays and 40 hours of Floating Holiday
Industry leading pay
Brand new facilities
Advancement opportunities
Company
National Indoor RV Centers | NIRVC
National Indoor RV Centers was founded in 2009 by RV enthusiasts to help take the pain out of owning an RV.
201-500 employees
Funding
Current Stage
Growth StageRecent News
Dallas Innovates
2025-06-28
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