Abacus Service Corporation · 2 months ago
Product Operations Analyst
New York, NY, NY
Full-time
Hybrid
Entry Level
1+ years expAbacus Service Corporation is a company that operates in the strategy and operations domain, and they are seeking a Product Operations Analyst. In this role, you will manage the end-to-end process for deploying partner hardware to clients, ensuring smooth operations and communication between various teams.
Health CareInformation Technology
Responsibilities
Partner Management: Own the day-to-day communication with assigned partners, proactively identifying and effectively escalating all partnership risks and critical updates to management
Hardware Procurement & Configuration: Manage the end-to-end procurement, inventory, and hands-on technical configuration of all partnership hardware
Logistics & Fulfillment: Own the complete fulfillment process, including preparing hardware for shipment, printing labels, packaging devices, and coordinating with carriers for pick-ups
Lifecycle & Status Tracking: Maintain the central source of truth for tracking all partner accounts and hardware, monitoring statuses from "Onboarding " and "Configured " to "Shipped, " "Live, " and "Credits Issued. "
Process Development & Improvement: Design, document, and continuously improve the operational playbook for hardware procurement, configuration, and fulfillment to ensure scalability
Revenue Team Coordination: Serve as the primary operational point of contact for the Revenue organization (Sales & CS). You will provide regular status updates, collaborate with the Enablement team, and attend team meetings to provide updates and answer questions
Expectation Management: Work closely with the Sales, Onboarding, and Customer Success team to ensure they are setting clear and accurate expectations with clients regarding the partnership fulfillment process
Internal Communications: Develop and manage operational communications for internal teams related to the partnership program
Sales Operations Support: Assist with the generation and tracking of order forms, while identifying opportunities to automate and improve this process
Qualification
Required
1-2+ years of experience in an operations role (e.g., Sales Ops, Business Ops, Logistics, IT Operations)
Proven ability to build and document processes from scratch
Comfortable with hands-on technical tasks, such as configuring hardware and software
Exceptional attention to detail and ability to manage multiple workstreams and deadlines simultaneously
Ability to communicate clearly and concisely with both technical and non-technical stakeholders
Proactive problem-solver with a 'get-it-done' mindset
Preferred
Experience with hardware provisioning or IT asset management
Familiarity with Salesforce or other CRM platforms
Experience in a B2B SaaS environment
Experience managing complex, cross-functional projects, ideally with experience managing product launches
Experience with tools such as Salesforce, JIRA, Confluence, and Looker
Company
Abacus Service Corporation
Abacus Service Corporation is provides IT solutions for global health care businesses.
201-500 employees
H1B Sponsorship
Abacus Service Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (2)
2022 (2)
2021 (4)
2020 (4)
Funding
Current Stage
Growth StageLeadership Team
S
Sam Akunuri
Founder and COO
Company data provided by crunchbase