24x7 Direct · 15 hours ago
Cloud Support Engineer
United States
Full-time
Remote
Entry Level
$45,000/mo - $45,000/mo
1+ years exp24x7 Direct is a technology company seeking a Cloud Support Engineer to provide hands-on technical support in a healthcare environment. The role involves troubleshooting technical issues, monitoring cloud infrastructure, and assisting with network configurations while working remotely with rotating shifts.
Human ResourcesInformation TechnologyOutsourcingStaffing Agency
Responsibilities
Provide first and second-level IT support via phone, email, and remote tools
Troubleshoot and resolve technical issues, escalating complex cases when required
Monitor and support cloud infrastructure, backups, and system performance
Assist with basic network configurations (VPNs, VLANs, routing)
Support telephony systems and IT equipment deployments
Perform system updates, patching, and basic security monitoring
Maintain clear documentation and contribute to process improvements
Work alongside senior engineers on projects and ongoing learning initiatives
Qualification
Required
1–3 years' experience in an MSP or IT support environment is absolutely required
Relevant IT qualification or hands-on support experience (help desk, internship, etc.)
Basic knowledge of networking (TCP/IP, DNS, DHCP) and Windows environments
Strong communication and customer service skills
Eagerness to learn, problem-solve, and work in a fast-paced environment
Ability to work independently and as part of a team
Flexible availability for rotating shifts, weekends, and public holidays
First and second-level technical support experience
Problem-solving and analytical thinking
Time management and organisational skills
Basic cloud platform exposure (monitoring, backups, infrastructure support)
Familiarity with remote support tools
Documentation and process-following skills
Team collaboration and adaptability in a fast-paced environment
Preferred
Knowledge of VLANs, VPNs, routing, and firewalls
Experience with virtualization (VMware, Hyper-V)
Exposure to Linux environments
Relevant IT certifications (CompTIA, Microsoft, Cisco)
Benefits
10 days annual leave credits
5 days of sick leave
HMO offered after 6-months probation
Eligible for 13th Month Pay after 30 days
Annual Salary Review
Laptop provided after 30 days
Permanent work-from-home role. You will have to use your own internet.
Company
24x7 Direct
24x7 direct is one of the Telemarketing Services that provide effective inbound telemarketing.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase