Saint-Gobain · 8 hours ago
Customer Service Specialist
Largo, FL
Full-time
Onsite
New Grad, Entry LevelSaint Gobain is a global leader in patent-protected film technologies for solar control and surface protection. They are seeking a Customer Service Specialist to handle customer inquiries, process orders, and provide support for the Latin American market, ensuring high customer retention and satisfaction.
Building MaterialConstructionManufacturing
Responsibilities
Receive, investigate and respond to all customer inquiries regarding shipments, products, and complaints
Interact with customers in a positive, friendly manner that ensures high customer retention
Input phone/fax orders and relative data into the computer by performing the following duties:
Actively participates in the Quality Improvement Process by processing customer warranties and complaints and helping bring clarity for the issues which need to be addressed by the Quality and Operations Teams
Acts as customer support for the Latin American market which encompasses Mexico, Central America and South America
Responsible for ongoing service, support and administration of all Computer Cut related activities (orders, billing, etc.)
Talk with customers by phone concerning orders, returns and shipments and provide product information on claims, processes and warranties
Receive & input orders and ensure they are filled in an accurate and timely manner
Call customers when necessary to advise shipment delay and/or information necessary to process orders
Answer product availability questions; suggesting information about other products and services
Follow through on customer requests as needed
Arrange transfer of inventory from other Service Centers as needed
Initiate tracers with carriers
Make changes to or cancel orders/backorders
Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.)
Initiate file maintenance for corrections to computer's customer file
Perform clerical duties such as filing invoices
Fill out forms, determine changes for service requested
Provide assistance to other service centers as the need arises
Respond to questions about their orders and shipments
Handle all customers in a professional manner
Obtain customer feedback information
Adhere to all company policies and procedures
Perform all other duties and special projects as assigned
Assist the other staff members with tasks that assure the day's business is completed and done so in a timely and efficient manner
Qualification
Required
High School diploma or GED
Bilingual (English/Spanish), oral and written
Excellent customer service skills (friendly, courteous, professional, and helpful)
Proficient with Microsoft Windows 2000/XP Professional
Ability to read and interpret documents such as operating and maintenance instructions and procedures manuals
Ability to calculate figures and amounts
Strong verbal, written and interpersonal skills
Ability to organize and prioritize work
Strong work ethic, with focus on attendance and punctuality
Preferred
Associates Degree preferred
SAP experience strongly desired
Benefits
Medical, Prescription Drug, Vision, and Dental Insurance
Healthcare Saving Account and Flexible Spending Account options
LiveWell Wellness Program
Employee Assistance Program (EAP)
Paid Time Off and Paid Parental Leave
401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan
Company-provided Life Insurance, AD&D, Short-Term Disability
Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and Accident Insurance
Commuter Benefits
Group Legal
Identity Theft Protection
Auto and Home Insurance
Pet Insurance and Discounts
Back-up Child & Elder Care
Company
Saint-Gobain
Saint-Gobain is a manufacturer and distributor of building materials for the construction and industrial markets. It is a sub-organization of Filtralite.
Founded in 1665
10001+ employees
H1B Sponsorship
Saint-Gobain has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (3)
Funding
Current Stage
Public CompanyTotal Funding
$1.99B2009-03-18Post Ipo Equity· $1.99B
1999-04-01IPO
Leadership Team
Benoît Bazin
Chairman and Chief Executive Officer
Frédéric Guimbal
Group Vice President for Construction Chemicals Performance
Recent News
Hindu Business Line
2026-01-24
Company data provided by crunchbase