Jacksonville Transportation Authority · 4 hours ago
IT Help Desk Support Technician
Jacksonville, FL
Full-time
Onsite
New Grad, Entry LevelJacksonville Transportation Authority is seeking an IT Help Desk Support Technician to provide support for Systems Engineers and assist with hardware and software maintenance. The role involves addressing service desk issues, performing root cause analysis, and ensuring the smooth operation of end user computers.
ConstructionFleet ManagementTransportation
Responsibilities
Addresses Service Desk issues and escalates to Systems Engineer II/III if needed
Responsible for updating Workstations with the latest updates
Responsible for updating Active Directory and keeping it current with the latest user information
Performs daily backup checks and escalates issues as needed
Checks monitoring programs daily for issues and escalates as needed
Responds to requests for technical assistance in person, via phone, and electronically
Diagnoses technical hardware and software issues
Performs root cause analysis and resolves issues
Research questions using available informational resources
Advises users on appropriate action and follows standard Service Desk procedures
Identifies and escalates situations requiring immediate attention
Tracks, routes problems, requests, and documents resolutions
Remains current with system information, changes and updates
Supports remote access applications and hardware
Performs workstation administration, management, setup and configuration
Manages and maintains email accounts and access rights
Performs administration, management, configuration and troubleshooting of network printers
Provides computer orientation to new hires
Responsible for imaging computers and keeping the image up-to-date
Prepares activity and standard statistical reports, such as help desk incident reports to identify re-occurring incidents
Logs and tracks calls using issue management database and maintains history records and related problem documentation
Provides status to management periodically or as requested and performs other related duties as assigned
Qualification
Required
HS Diploma or equivalent is the minimum required education for this role
Preferred
Preference given to Information Technology, Computer Science, Management Information Systems degrees or other related field
Preference given to advanced degrees beyond a HS Diploma/equivalent
Preference will be given to industry certifications (eg CompTIA, A+, etc)
Preference given to candidates with experience as a Systems Engineer, Systems Admin or equivalent role
Active Directory, Exchange, and Upgrading Exchange in test and production environments
Citrix Xenapp Product Line
Virtual Environments, Tools, and Concepts
Microsoft Certified Systems Engineer/Administrator
CompTIA or A+ certified
Rubrik or backing up an HCI environment
Windows PowerShell experience preferred for supporting the environment
Deploying successful operating system patches or updates
Experience deploying, supporting and testing applications
Experience with MS Exchange
Experience with Remote Desktop Solutions (Citrix, MS Remote Desktop, DameWare)
Experience managing network shares, printer management, and networked applications
Experience with preparation of documentation maintaining issue tracking knowledge bases
Company
Jacksonville Transportation Authority
Jacksonville Transportation Authority is a transit company that offers community outreach, fixed-route buses and construction services.
Founded in 1955
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Nat Ford
CEO
Charles D. Frazier
Senior Vice President / Chief Operating Officer
Recent News
24-7 Press Release Newswire
2025-07-19
Government Technology US
2025-05-04
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2025-04-30
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