ChowNow · 4 days ago
Sales Manager, SMB
United States
Full-time
Remote
Mid, Senior Level
$110K/yr - $150K/yr
4+ years expChowNow is a leading player in off-premise restaurant technology, helping independent restaurants thrive in the digital economy. They are seeking a Sales Manager for Small and Medium sized Businesses (SMB) to lead a team of Account Executives focused on high-velocity acquisition of independent restaurants, driving predictable revenue and developing top talent.
AppsDelivery ServiceE-CommerceHospitalityInternetLocalMobile AppsRestaurants
Responsibilities
Leading, coaching, and developing a team of SMB Account Executives in a high-velocity sales environment
Driving consistent performance against weekly, monthly, and quarterly revenue target
Running effective 1:1s, pipeline reviews, forecast calls, and live call coaching
Maintaining accurate forecasting within ±15% variance through disciplined pipeline management
Partnering closely with Revenue Enablement to identify skill gaps and deliver targeted training
Collaborating with Revenue Operations on process optimization, tooling, and reporting
Hiring, onboarding, and ramping top-performing sales talent
Ensuring strong Salesforce hygiene and data integrity to maximize conversion and productivity
Building and sustaining a high-performance, high-accountability team culture
Complete ChowNow New Hire Onboarding Experience
Shadow AE calls and demos to internalize sales motion and messaging
Cross-train with Onboarding, Customer Success, and Support to understand the full customer lifecycle
Launch weekly 1:1s and establish individual development plans
Build and customize Salesforce dashboards for pipeline visibility, conversion, and rep productivity
Begin weekly reporting cadence on attainment, conversion rates, and pacing
Complete a full team assessment and deliver targeted coaching plans
Partner with Enablement to launch training focused on highest-impact performance gaps
Meet with multiple restaurant partners to deepen understanding of buying triggers and competitive positioning
Publish your first playbook updates based on real deal data and customer insights
Implement at least one process or tooling improvement with Revenue Ops
Establish an ongoing AE hiring pipeline in partnership with Recruiting
Operationalize playbook governance—win/loss reviews, talk track iteration, and adoption accountability
Drive measurable improvements in data integrity, conversion rates, and forecast accuracy
Build a strong, engaged, execution-focused team culture
Qualification
Required
4+ years of sales management experience in SMB, high-velocity SaaS or marketplace environments
A proven track record of consistently hitting or exceeding quota as a manager
Prior experience selling SMB yourself—you understand the motion, objections, and pace
Demonstrated success improving conversion rates, ramp times, and rep productivity
Strong coaching instincts with a people-first leadership style
Deep comfort with Salesforce, forecasting, pipeline analysis, and performance metrics
The ability to balance strategy and execution—you can build the plan and jump in to close when needed
Benefits
Ongoing training and growth opportunities.
A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
Rock solid medical, dental, and vision plans.
Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life
7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
401(k) Matching
Employer-contributing student loan assistance program or continuing education reimbursement program
Employee Stock Incentive Plan.
Pet insurance for your fur babies
Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
Enough freedom to spread your wings while still holding you accountable.
Company
ChowNow
ChowNow helps branded online ordering systems for independent restaurants through the restaurants’ own websites.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$64.04MKey Investors
Catalyst InvestorsUpfront Ventures
2019-05-08Series C· $21M
2017-10-24Series B· $20M
2016-09-08Series Unknown· $5.38M
Leadership Team
Christopher Webb
Co-Founder & Chief Executive Officer
Kanika Soni
CEO
Recent News
2025-08-01
2025-03-04
Company data provided by crunchbase