Generation Hospitality Group · 6 hours ago
Guest Service Representative
Bozeman, MT
Part-time
Onsite
New Grad, Entry LevelGeneration Hospitality Group is dedicated to the success of its associates, offering various benefits and a supportive work environment. The Guest Service Representative represents the hotel throughout the guest's stay, ensuring an exceptional experience by managing registrations, answering inquiries, and coordinating with other departments.
Hospitality
Responsibilities
Register guests and assigns rooms. Accommodates special requests whenever possible
Assists in pre-registration and blocking of rooms for reservations
Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures
Knows room locations, types of rooms available, and room rates
Must be sales minded. Presents options and alternatives to guests and helps in making choices. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work
Uses proper telephone etiquette
Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's
Communicate services and amenities of the hotel to guests
Obtain proper identification for tax-exempt guests and attach the form to registration card
Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel
Attends department meetings
Reports any unusual occurrences or requests to the manager or assistant manager
Knows all safety and emergency procedures, is aware of accident prevention policies
Maintains the cleanliness and neatness of the front desk area
Other duties as necessary and assigned by management
Qualification
Required
Ability to walk or stand for long periods of time as customary in a hotel front office environment
Ability to communicate effectively both verbally and in writing
High School diploma or GED desired
Previous experience in a hotel environment or customer service required
Benefits
Paid time off
Holiday pay
Generous parental leave benefits
401k savings plan
Hotel stay discounts
Company
Generation Hospitality Group
Generation Hospitality Group is a next-generation hotel management company dedicated to maximizing performance for branded and independent hotels.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase