Freshworks · 1 day ago
Director - Sales (SLED)
United States
Full-time
Remote
Director/Executive
$170K/yr - $237K/yr
10+ years expFreshworks is a company that builds uncomplicated service software to enhance customer and employee experiences. They are seeking a seasoned Sales Director to lead the State, Local Government, and Education (SLED) vertical in North America, responsible for driving revenue growth and implementing effective sales strategies.
CRMInformation ServicesInformation TechnologySaaSSoftware
Responsibilities
Set and execute an aggressive customer acquisition strategy that will accelerate revenue growth from the SLED vertical
Evangelize SLED industry trends, both internally and externally, and translate into actionable ways account leaders can implement Freshworks’ products or new features to drive value
Execute complex sales cycles with CXOs, leveraging executive presence to access, accurately identify and understand the key buying influencers pertaining to an opportunity
Cultivate executive relationships with partners, optimize partner performance through business reviews, identify additional business opportunities to expand revenue, deploy a sales approach that accelerates manufacturing vertical revenue growth
Identify new opportunities, winning large pursuits across the SLED vertical, creating end-to-end sales life cycle for manufacturing deals, direct and through the field
Report weekly, monthly, and quarterly cadence to all key stakeholders to facilitate understanding of customer and market conditions that delivers consistent achievement of quarterly and annual targets
Ensure internal processes are followed, including team’s adherence to tracking customer and transactional information in CRM system and other sales and operational processes. Define new processes to increase overall productivity and forecast accuracy
Travel to company, customer and partner events in support of sales efforts
Qualification
Required
10+ years of proven software sales experience with domain knowledge across SLED sectors
5 to 7+ years managing quota carrying software or technology sales professionals
Extensive understanding of emerging CX, ITSM, CRM industry trends, including channels and key players in the competitive landscape
4-year university degree required (Bachelor's)
Preferred
Experience leading a team of specialized account executives as a vertical sales organization interfacing with geographic hunting teams focused on a multi-product portfolio
Benefits
Multiple options for dental, medical, vision, disability and life insurances
Equity + ESPP
Flexible PTO
Flexible spending
Commuter benefits
Wellness benefits
Adoption and parental leave benefits
Company
Freshworks
Freshworks is building and delivering online cloud-based software-as-a-service that provides helpdesk support with automation solutions.
1001-5000 employees
H1B Sponsorship
Freshworks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (23)
2023 (7)
2022 (11)
2021 (10)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$484MKey Investors
Steadview CapitalPeak XV PartnersTiger Global Management
2021-09-21IPO
2020-01-01Secondary Market· $85M
2019-11-04Series H· $150M
Leadership Team
Dennis Woodside
CEO, President
Shan Krishnasamy
Co-founder and CTO
Recent News
2026-01-19
2026-01-17
womenentrepreneursreview.com
2026-01-11
Company data provided by crunchbase