Bon Secours Mercy Health · 9 hours ago
Experience of Care, Program Manager - Work at Home - Ohio Toledo Market
United States
Full-time
Remote
Entry, Mid Level
1+ years expBon Secours Mercy Health is dedicated to improving health care quality and safety. The Experience of Care Program Manager will drive strategies and tactics to achieve excellence in patient experience, supporting facility leadership and collaborating with market leadership to enhance operational effectiveness.
Health Care
Responsibilities
Deploys system and market experience of care strategies, tactics, and behaviors
Institutes structure and processes that drive standardization of practices and policies across assigned market to continually drive quality and efficiency
Supports facility leadership by serving as a subject matter expert through data insight and training for understanding of their reports, provides support/guidance and patient experience reporting in appropriate venues/meetings
Participates in system and market experience of care committees and workgroups to consult and collaborate on system experience of care strategies and initiatives
Serves as a primary resource providing guidance, coaching, direction, and training to BSMH associates
Supports market leadership by providing reports, deep dive data drills, and organizes data analytics resources in partnership with regional director for meetings and other requests
Review EOC KPI targets and data regularly, identifies areas of strength and those with opportunities, drives performance based with collaborating leaders based on results while providing consistent feedback
Works in conjunction with Experience of Care and Market Leadership to develop market vision and strategic planning and implementation of strategies for patient experience
Serves, manages, and supports internal and external stakeholders and customers across the continuum of care
Participates as a team member and is accountable for own work responsibilities within assigned market or initiative
Qualification
Required
RN license
CPXP (Certified Patient Experience Professional from Patient Experience Institute)
Bachelors Degree in; Healthcare, Nursing, or related field
1 year experience with experience of care/customer relations
1 year experience in an operational leadership role in a hospital setting
Change Management
Data Analysis
Ability to assess deviation from best practices and effectively apply solutions
Problem/conflict resolution
Customer service champion
Leadership aptitude
Benefits
Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support
Company
Bon Secours Mercy Health
Bon Secours Mercy Health is a network of hospitals that serves as a catholic healthcare ministry.
10001+ employees
H1B Sponsorship
Bon Secours Mercy Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (12)
2022 (14)
2021 (10)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Chris Hilton
CFO, Hospital & Integrated Operations
Veronica Scott-Fulton
System Chief Nurse Executive
Recent News
2025-11-14
EIN Presswire
2025-10-27
Company data provided by crunchbase