FirstService Residential · 9 hours ago
HR Generalist- Corporate South
Delray Beach, FL
Full-time
Onsite
Mid Level
3+ years expFirstService Residential is simplifying property management, serving 9,000 residential communities across the United States and Canada. The HR Generalist role involves acting as a business partner for HR-related inquiries, ensuring compliance with regulations, and providing support in performance management and associate relations.
Property ManagementReal Estate
Responsibilities
Serve as Human Resources Business Partner for Heart of the House including Community Solutions. Respond to associate and management inquiries regarding policies, procedures, and programs
Ensure compliance with HR related federal, state and local requirements and regulations, including but not limited to, Workers’ Compensation, FMLA, I-9s, FLSA, EEO and FCRA
Serve as initial contact for all FirstLine investigation reports, as well as exit and onboarding flags
Provide ongoing coaching and performance management support to managers and leaders, including guidance on coaching, counseling, career development, and disciplinary actions. Address employee concerns, promote a positive workplace culture, and strengthen overall engagement
Serve as an advisor throughout the progressive discipline process, ensuring consistency, legal compliance, and thorough documentation, while equipping leaders with the skills to conduct effective performance and corrective action discussions
Manage and resolve associate relations issues for the HOH and Community Solutions teams by conducting thorough, objective investigations and recommending fair, compliant outcomes
Participate in Business Partner and team meetings to align activities, communicate issues, secure approvals, and resolve problems; maintain up‑to‑date knowledge of new developments, requirements, policies, and regulatory guidelines
Identify and provide training for associates and team leadership, including Coaching Toolbox
Implement new HR programs and initiatives, manage rollout of associate handbooks, SOPs, policies, and procedures, and lead communications to ensure clear understanding and adoption
Handle all FMLA cases, from beginning to end, for Heart of the House including Community Solutions associates. Act as point person for the South Region for FMLA escalations
Assist with the population and maintenance of ADP/HRIS updates and changes
Work with HR and Business Partners to administer functions in the areas of training and associate development, compensation and benefits. Provide guidance and assistance to associates with questions and concerns
Lead the annual benefits enrollment and performance evaluation processes
Participate in the coordination of on-boarding new associates including scheduling. Partner with business leaders for onboarding plans
Partner with Talent Acquisition, for Heart of the House including Community Solutions, to remain informed about hiring requirements, provide necessary assistance, maintain awareness and assist with any recruiting needs
Lead the termination process by executing separation checklists and following established guidelines; manage FAQs, verify vacation accruals, ensure return of equipment, and complete required documentation to support compliant, orderly separations
Maintain associate files and records while complying with legal requirements to protect associate privacy
Participate in succession planning by working with business partners to pinpoint critical roles, create development plans to help develop a talent pipeline for future growth
Conduct business at all times with the highest standards of personal, professional and ethical conduct
Maintain high level of confidentiality with all associate records and information
Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervisor of unusual equipment or operating problems and the need for additional material and supplies
May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines
Ensure all safety precautions are followed while performing the work
Follow all policies and Standard Operating Procedures as instructed by Management
Perform any range of special projects, tasks and other related duties as assigned
Qualification
Required
Bachelor's degree in human resources or related field from an accredited college or university, and three to five years of HR experience; or equivalent combination of education and experience
Knowledge and ability to apply Federal, State and local employment laws
Excellent customer service skills
Strong verbal and written communication skills. Ability to communicate and provide guidance to all associate levels
Detail oriented and strong organizational and multi-tasking skills
Must have strong proficiency in Windows and Microsoft Office, including but not limited to Word, Excel, Power Point and Outlook. Proficiency researching the Internet
Ability to work with sensitive or confidential information
Ability to meet deadlines and work well under pressure
Ability to work in a team environment as well as independently and be self-driven
Critical thinking, problem solving, judgment and decision-making abilities
Preferred
Bilingual Spanish
Previous experience with HRIS systems preferred
Benefits
Competitive salaries
Top-tier medical, dental, and retirement benefits
Career training
Support for continued professional development
Company
FirstService Residential
FirstService Residential is a real estate company that provides property management services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
A
Amy Sanchez
President, Central & North Florida Markets
Katie Halfhill
Director of Business Development
Recent News
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