Exela Technologies · 15 hours ago
Client Experience Team Leader-Legal
Detroit, MI
Full-time
Onsite
Entry, Mid Level
1+ years expExela Technologies is a workflow automation leader that supports over 2,500 clients worldwide. The Team Leader is responsible for overseeing departmental activities within a legal environment, facilitating workflow, and providing guidance and training to staff to ensure operational efficiency.
Enterprise SoftwareInformation TechnologyManagement Information Systems
Responsibilities
Inform, implement, and communicate all departmental and company policies and procedures to ensure compliance and consistency
Under the direction of the Manager, communicate directly with clients and/or client personnel on the status of requests, disposition of inquiries, and other relevant matters
Completes tasks within a copy/mail center. These include but not limited to copy, print, scan, binding and mail activities
Ensure appropriate production level documentation is completed for all production staff, and complete production and quality assurance reports as required
Train new staff as needed and provide ongoing coaching and counseling to staff with the assistance of the Manager
Delegate and direct daily workflow needs to employees, monitoring performance and attendance, and submitting appropriate documentation to the Manager for disciplinary and performance review purposes
Assure that safety protocols are followed at all times, escalate any issues directly to Management, and perform daily inspections of facilities to ensure cleanliness, organization, and adherence to safety standards
Qualification
Required
High School Diploma or equivalent
Previous leadership experience required
1-3 years of clerical experience required
Proficiency in Microsoft Office applications
Strong communication skills, both written and verbal
Proficient analytical, decision-making, and problem-solving skills
Excellent interpersonal and relationship-building skills
Strong prioritizing and time management skills
Benefits
Bonus opportunities may be provided as part of the compensation package
Full range of medical, financial, and/or other benefits
Company
Exela Technologies
Exela Technologies provides enterprise software for transaction processing and workflow management.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$265MKey Investors
PNC BankB. Riley FinancialDelos Capital
2022-06-21Post Ipo Debt· $150M
2022-04-01Post Ipo Debt· $115M
2022-01-28Post Ipo Equity
Leadership Team
Shrikant Sortur
CFO
Tim Reedy
President, Digital Payments and Communications
Recent News
Dallas Morning News
2025-10-05
bloomberglaw.com
2025-06-07
Company data provided by crunchbase