Lyon College · 5 hours ago
Insurance and Billing Coordinator
Little Rock, Arkansas, United States
Full-time
Onsite
Entry, Mid Level
$55K/yr - $60K/yr
2+ years expLyon College is a top-tier national liberal arts college recognized for its exceptional educational offerings. They are seeking an Insurance and Billing Coordinator to manage day-to-day clinical revenue cycle and front-desk financial operations for the Dental School, ensuring accurate billing and collections processes.
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Responsibilities
Submit accurate dental (and, as applicable, medical) insurance and Medicaid claims in accordance with payer rules and clinic policies
Verify insurance eligibility/benefits and obtain/track authorizations or precertifications when required; document coverage in axiUm to support accurate estimates and clean claim submission
Ensure required documentation, attachments, and data elements are complete in axiUm prior to billing
Monitor claim status through payer portals/clearinghouse tools; resolve rejections and correct errors promptly
Post insurance payments, patient payments, and adjustments/write-offs in axiUm; reconcile EOBs/ERAs to patient ledgers
Follow up on unpaid, underpaid, and denied claims; research root causes and initiate corrective action
Prepare and submit corrected claims, reconsiderations, and formal appeals within payer deadlines; track outcomes
Maintain denial and appeal logs; identify trends and communicate recurring issues to leadership for process improvement
Perform collections on outstanding patient balances, respond to billing questions, coordinate payment arrangements, and document all collection activity and follow-up
Perform cashier duties including collecting co-pays and payments, issuing receipts, and safeguarding cash and sensitive information
Assist with daily balancing, batching, and preparation of deposits per established internal controls and timelines
Run and distribute routine dental financial and revenue-cycle reporting (daily production/collection and deposit reconciliation; monthly accounts receivable aging, claims/denial trends, payer mix, and adjustments/write-offs; and year-end summaries) using axiUm and related tools; provide results to leadership as requested
Support provider enrollment/credentialing and payer maintenance (applications, revalidation, roster updates) to ensure uninterrupted billing
Train and coach staff/students on insurance and billing workflows, documentation standards, and denial prevention to maintain a high approval rate
Attend meetings and serve on relevant committees; provide updates on claims, denials, and A/R follow-up activities
Other duties as assigned
May be required to perform other duties as assigned including but not limited to: committee participation, support to School’s leadership team, special event involvement, and presenting financial reports
Qualification
Required
High school diploma/GED required
Minimum 2+ years of dental/healthcare insurance billing experience (claims submission, follow-up, and payment posting) required
Ability to support compliance with HIPAA, FERPA, and OSHA guidelines
Ability to sit for extended periods (computer work) and use the telephone to conduct business
Knowledge of dental terminology, dental insurance processes, and CDT coding; ability to apply coding/documentation standards for clean claims
Ability to verify benefits, interpret payer rules, and work denials, underpayments, and appeals (commercial payers and/or Medicaid)
Accounts receivable follow-up and patient collections skills with a service-oriented, professional approach
Proficiency with axiUm or similar dental practice/clinic management software; patient account management and scheduling systems; ability to learn new systems quickly
Proficiency with Microsoft Office (Word, Excel, Outlook) and comfort using payer portals/online tools
Strong computer/keyboard skills; telephone etiquette; working knowledge of office equipment (printers/scanners)
Strong attention to detail, organization, problem-solving, time management, and ability to manage multiple priorities and deadlines
Excellent verbal and written communication and interpersonal skills; ability to explain billing/insurance clearly and train others
Maintains confidentiality of PHI and financial data; supports compliance practices (HIPAA/FERPA/OSHA)
Preferred
Associate or bachelor's degree in business, healthcare administration, or related field preferred
Company
Lyon College
Lyon College is a liberal arts college that provides an academic curriculum designed to develop character as well as intellect.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$3.7MKey Investors
Arkansas Department of Transportation
2024-12-13Grant· $0.1M
2021-11-15Grant· $0.6M
2013-10-24Grant· $3M
Leadership Team
Burke Soffe
Founding Dean/Chief Academic Officer
Recent News
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