Dale WorkForce Solutions · 1 week ago
ServiceNow Techno/Functional Analyst- ITOM/CMDB
Berwyn, PA
Full-time
Hybrid
Mid, Senior Level
$0/yr - $150K/yr
5+ years expDale WorkForce Solutions is seeking a Senior ServiceNow Analyst to support a global manufacturing company. The role involves developing needs within the ServiceNow platform, collaborating with various IT leaders, and maintaining the CMDB.
Bookkeeping and PayrollConsultingRecruitingStaffing Agency
Responsibilities
Design and implement Catalog Items as needed
Maintain CMDB health through ongoing monitoring and collaboration with IT leaders
Design and deploy CMDB compliance checks (i.e., Desired State audits)
Deploy new and maintain existing integrations with ServiceNow
Support the yearly upgrade/release efforts, resolving all identified conflicts
Support the IT Operations leader in developing and reporting on ITOM KPIs and SLAs
Support the Knowledge Base, collaborating with key IT process owners
Qualification
Required
Minimum of five years of ServiceNow development and platform administration
In-depth technical knowledge of ITSM module, including maintenance of Incident, Change, and Problem Management
In-depth technical knowledge of the ITOM module, including deployment and upkeep of Now Discovery using agent-based, agentless, and service graph connector-based methods
Experience configuring workflows based on business requirements
Experience integrating ServiceNow with Azure Entra
Ability to convert business/IT requirements into user-friendly Catalog Items
Experience in designing reports to monitor KPIs and SLAs
Company
Dale WorkForce Solutions
Dale Workforce Solutions is a staffing and talent solution firm that provides staffing, on-demand consultation and payroll services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jamie Promislo
VP, Client Partnerships
Company data provided by crunchbase