Hinge Health · 6 hours ago
Engineering Manager, Proactive Communications
San Francisco, CA
Full-time
Hybrid
Senior Level
$240K/yr - $360K/yr
5+ years expHinge Health is leveraging technology to enhance healthcare delivery, particularly for musculoskeletal conditions. The Engineering Manager for Proactive Communications will lead a team focused on creating intelligent member interactions through various communication channels, ensuring timely and effective outreach using predictive models and data-driven strategies.
Health CareMedicalTherapeutics
Responsibilities
Lead a Multi-Disciplinary Team: Manage and mentor a hybrid team of ML scientists and software engineers, fostering a culture of collaboration between data-driven experimentation and robust system engineering
Build the Comms Engine: Architect and scale a unified communications platform that orchestrates member outreach across SMS, email, in-app notifications, and nudges
Data-Driven Engagement: Partner with ML scientists to integrate proprietary models into our communication workflows, ensuring outreach is triggered by predictive member behaviors and needs
Technical Strategy: Develop the long-term roadmap for proactive outreach, balancing the need for high-throughput delivery systems with the flexibility to test new communication styles (including conversational AI)
System Reliability: Ensure the reliability and deliverability of member-facing messages, maintaining high standards for latency, observability, and member privacy
Cross-Functional Partnership: Collaborate with Product, Design, and Marketing to translate member engagement goals into scalable technical solutions that improve health outcomes
Operational Excellence: Establish best practices for CI/CD, automated testing, and monitoring for both software services and ML model performance in production
Qualification
Required
Bachelor's degree in Computer Science, Engineering, or a related technical field
5+ years of experience managing teams of 5+ technologists (specifically experience managing a mix of Software Engineers and Data Scientists/ML Researchers)
5+ years of experience building and deploying high-scale, member-facing software systems (supporting thousands to millions of Daily Active Users)
Proven track record of delivering distributed systems or backend services in a cloud environment (AWS, GCP, or Azure)
Preferred
Deep experience building or managing member-facing communication platforms (SMS, Push Notifications, Email) and familiarity with tools like Twilio, Braze, or internal notification engines
Experience leading teams that deploy ML models into production environments to drive business logic or user engagement
A strong understanding of the nuances of different communication channels and how to optimize for member 'delight' rather than just 'noise'
Experience with or interest in Conversational AI/LLMs as a future channel for member interaction
Experience working within healthcare (HIPAA) or other highly regulated environments involving sensitive member data
Working knowledge of Python, TypeScript/Node.js, AWS services (Lambda, SQS, SNS, SageMaker), and modern DevOps practices
Benefits
Comprehensive medical, dental, and vision coverage
Help with gender-affirming care
Tools for family and fertility planning
Travel reimbursements if healthcare isn’t available where you live
Traditional or Roth 401k retirement plan options which include a 2% company match
Discounted company stock through our ESPP with easy payroll deductions
Company
Hinge Health
Hinge Health is a digital clinic for joint, and muscle care, pelvic pain, bowel, and bladder control.
1001-5000 employees
H1B Sponsorship
Hinge Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (18)
2023 (9)
2022 (17)
2021 (13)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$1.03BKey Investors
Bessemer Venture PartnersInsight PartnersAtomico
2025-05-22IPO
2021-10-28Series E· $400M
2021-10-28Secondary Market· $200M
Leadership Team
Daniel Perez
Co-Founder, CEO
Gabriel Mecklenburg
Co-founder, Executive Chairman
Recent News
2026-01-08
2026-01-06
Company data provided by crunchbase