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Truist · 3 hours ago

Business Analyst - Salesforce

Raleigh, NC

Full-time

Onsite

Senior Level

6+ years exp

Truist is seeking a Salesforce & ETL Business/Data Analyst to join their Salesforce Integration Development team. This role involves translating business needs into well-defined requirements and delivering scalable Salesforce and ETL integration solutions to drive efficiency and growth.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Develop customized coding, software integration, perform analysis, configure solutions, using tools specific to the project or the area

Lead and participate in the development, testing, implementation, maintenance, and support of highly complex solutions in adherence to company standards, including robust unit testing and support for subsequent release testing

Build non-functional monitoring capabilities and provide escalated support for highly complex applications in production

Build in and maintain security controls and monitoring in support of company standards

Typically lead moderately complex projects and participate in larger, more complex initiatives

Solve complex technical and operational problems. Act as a resource for teammates with less experience

May oversee the work of a small team

In an Agile environment: Responsible for delivering high quality working software and automating manual/reusable tasks working directly, and engage with, the business from the beginning of the design work. Leverage continuous engineering practices to deliver business value regarding effectiveness of the design. Actively participate in refining user stories. Responsible for design, developing, and maintaining automated unit testing, and supporting integration and functional testing. Responsible for providing automated monitoring capabilities, providing warranty support, and providing knowledge transfer to production support. Develop code in accordance with the acceptance criteria established by the Product Owner

Partner with business and technical teams to gather, document, and analyze business requirements for Salesforce Sales Cloud, Marketing Cloud and other initiatives

Ability to work independently and analyze distributed and cloud systems like SQL, ETL, Salesforce, execute SQL queries in different database systems, SOQL queries in Salesforce and perform gap analysis

Deliver mapping documents and other technical requirement documents

Analyze business requirements and compare them against Salesforce/ source data structures to confirm alignment and identify any gaps or inconsistencies

Validate developer- loaded data in Salesforce by detailed checks to ensure accuracy, completeness and compliance with defined requirements

Collaborate with cross-work-stream teams to review, refine, and finalize business and technical requirements

Develop comprehensive Business Requirement Documents (BRDs), Product Requirement Documents (PRDs), User Stories, and User Acceptance Criteria in collaboration with Product and Engineering teams

Build user journeys, process flows, and system diagrams to visualize and communicate business processes and solution designs

Support the backlog management and grooming process, ensuring clear prioritization and alignment with business goals

Collaborate with engineering and QA teams during development and UAT to validate solutions meet business expectations

Maintain accurate and updated documentation using Confluence and track development progress using Jira

Serve as a subject matter expert on Salesforce capabilities and data flows, identifying opportunities to optimize business processes and system usage

Support change management, end-user training, and documentation as part of new feature rollouts and enhancements

Qualification

SalesforceETL technologiesSQL queryingAgile methodologyJiraConfluenceSOQLBusiness analysisCommunication skillsTeam collaboration

Required

Bachelor's Degree and four to seven years of experience or equivalent education and software engineering training or experience

In-depth knowledge in information systems and ability to identify, apply, and implement IT best practices

Understanding of key business processes and competitive strategies related to the IT function

Ability to plan and manage projects and solve complex problems by applying best practices

Ability to provide direction and mentor less experienced teammates

Ability to interpret and convey complex, difficult, or sensitive information

Experience with ETL technologies like Informatica or Talend

Experience with Salesforce Platform, SOQL queries

Understanding of Salesforce REST APIs

Experience with Microsoft SQL, DB2, data querying, and reporting tools

Understanding of digital banking operations, API, XML, JSON, CSV and system integrations

Experience working with projects following Agile framework

Experience with Agile tooling like Gitlab, Rally/JIRA/Confluence

Strong communication and relationship-building skills

Ability to bridge business and technical teams

Can translate and validate requirements in Salesforce

Salesforce SOQL querying and Salesforce data model and data analysis

SQL querying and Database data and data model analysis

Job development using Informatica or Talend

Ideally has hands-on Salesforce or prior system integration experience

Can perform business-level QA and test their documented stories

Preferred

Deliver mapping documents and other technical requirement documents

Analyze business requirements and compare them against Salesforce/ source data structures to confirm alignment and identify any gaps or inconsistencies

Validate developer-loaded data in Salesforce by detailed checks to ensure accuracy, completeness and compliance with defined requirements