TriQuest Technologies, Inc. · 1 day ago
Tier 2 Technician
Fort Worth, Texas, United States
Full-time
Onsite
Entry, Mid Level
$55K/yr - $70K/yr
2+ years expTriQuest Technologies, Inc. is a growing IT company that focuses on providing reliable and secure IT solutions for businesses in the Fort Worth area. The Tier 2 Technician role involves providing desktop support, troubleshooting technical incidents, and ensuring effective communication with various users while maintaining a professional demeanor.
Cloud ComputingInformation TechnologyIT InfrastructureNetwork Security
Responsibilities
Provide day-to-day support desk related end-user requests, submitted incidents, and monitored events
Perform root-cause analysis, develop solutions with team members, and assist or oversee remediation
Troubleshoot and resolve desktop technical incidents
Diagnose and resolve network connectivity issues
Workstation and application maintenance
Assist users with configuring their personal mobile devices to enhance their network experiences
Update requests in the service desk application including customer contact information, work logs, and knowledge database
Update desktop applications, security patches, etc
Hardware warranty maintenance: replace failing or damaged parts
Update computer images with current revisions of software, including updates and patches
Conduct routine desktop maintenance
Monitor system performance
Escalate issues, as warranted
Complete other tasks, as needed
Qualification
Required
Mid-level experience
2+ years of experience in a formal IT environment
Bachelor's degree (4-year degree is mandatory)
Commitment to ongoing learning—4 hours weekly—throughout tenure
Experience in a formal IT control environment
Experience with Intune Management
Experience with Microsoft 365—Teams, SharePoint, OneDrive
Experience deploying, designing, maintaining networks and VPN
Experience managing IT tools and using them to manage application deployment
Ability to sit for up to 8 hours in a day
Full mobility of body to walk, stand, climb ladder, crawl under desks and in tight spaces
Physically capable of lifting and carrying 50 pounds
Ability to communicate verbally clearly and professionally in English with a variety of end-users over the phone and in-person
Must pass mandatory background check including employment verification, academic records, business and personal reference checks, personal credit check, criminal background check, driving record check, physical examination, drug screen, and any other relevant background information
Available and ready to work 8 a.m. to 5 p.m., Monday through Friday
Available for occasional work after hours and on the weekend
Preferred
A+ certification (required within 90 days of employment)
Net+ certification
Sec+ certification
Cisco Meraki Solutions Specialist
Microsoft 365 Certified: Endpoint Administrator Associate
Power BI
Benefits
8 paid holidays
15 days paid time off (more earned with tenure)
Focus on continuing education
Expense reimbursements
Monthly payroll paid via direct deposit
Health, vision, and dental insurance
Simple IRA—with company match up to 3%
Health Savings Account
Mileage and cell phone stipends
Company apparel
Continuing education budget for exams and materials
Company
TriQuest Technologies, Inc.
Do you want an IT partner -an extension of your internal team- that brings advice & guidance, and seeks to protect you from tech risks? A true partner who: * helps you make difficult decisions on how to invest in IT * advises how to best protect your systems? * guides how to train your employees to protect them from outside threats? Since 1997, TriQuest Technologies' supports business customers in every industry – nonprofit, legal, arts and culture, construction, finance, engineering, professional service firms, and religious organizations.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
G
Gary Tonniges Jr
CEO
Company data provided by crunchbase