L.A. Care Health Plan · 8 hours ago
Manager, Community Resource Centers
Los Angeles, CA
Full-time
Onsite
Senior Level
$102K/yr - $163K/yr
5+ years expL.A. Care Health Plan is the nation’s largest publicly operated health plan, established to provide health coverage to low-income Los Angeles County residents. The Manager of Community Resource Centers provides leadership and oversight of facility operations, ensuring effective community engagement and service delivery to vulnerable populations.
FitnessGovernmentHealth Care
Responsibilities
Provides leadership, strategic direction, relationship management and oversight of the L.A. Care CRC facility operations
With guidance from CRC leadership and research, the CRC Manager will align CRC programming and services to the organization’s strategic priorities and community needs
Manages relationships with onsite Plan Partner staff and management and contributes to the strategic plan and implementation of joint programs for Medi-Cal members
Facilitates activities of L.A. Care staff assigned to work remotely at an CRC
Promotes strategic and informed CRC programming and activities that include health education, physical fitness, wellness, and social supports to increase member engagement and retention for L.A. Care’s CRC Brand and supports the goals of the joint L.A. Care/Plan Partner CRC initiative
Manages the development, implementation, and evaluation of CRC operations, programming and services
Oversees marketing and promotional event activity to build awareness and understanding of CRC programs and benefits
Oversees implementation of the annual CRC health screening programs
Identifies, assesses, and manages vendor contracts and Memoranda of Understanding (MOUs) and the related logistical coordination to ensure high quality services aligned with the CRC mission
The role is responsible for making quality informed decisions that are in the best interest of L.A. Care and its stakeholders
Collaborates closely with internal stakeholders, including the Sales and Marketing team to promote L.A. Care’s brand identity, lines of business and CRC initiatives through the development of marketing materials, special events, and other related activities
Works in collaboration with internal departments to enhance CRC operations in support of improved health care outcomes for L.A. Care members and the community
Understands when to adequately engage leadership support to resolve sensitive human resources issues or political situations
Actively seeks input from direct supervisor to make timely and well-informed decisions
Manages CRC staff, establishes clear responsibilities and processes for monitoring work and measuring results
Assigns work, provides clear expectations of the role, and evaluates and manages performance standards and goals
This position is responsible for the direct supervision, recruitment, training, and performance evaluation of CRC staff
Provides guidance and support to establish processes that help resolve escalated requests from members and community participants in order to address health and social service needs
Creates a team environment that fosters a feeling of belonging and strong team morale among staff
Promotes open dialogue and collaboration among the team while establishing common objectives aligned to organizational employee engagement strategies
Serves as leader in exploring, building and supporting new partnerships that will prove strategic to enhance local health initiatives and innovative programs
Co-management of location in shared operational project with plan partner
Functions as L.A. Care management representative in external stakeholder community meetings on behalf of the CRCs, as needed
Supervises the collection and synthesis of quantitative and qualitative information
Tracks data on the individual CRC activities and utilizes the data to drive decision making across CRC services
Ensures that new activities and outcomes are tracked as part of the data collection
Perform other duties as assigned
Qualification
Required
Bachelor's Degree
At least 5 years of demonstrated experience with ability to effectively and efficiently allocate resources
At least 3 years of supervisory/management experience
Experience with planning community health-focused events and in managing simple to complex projects, preferably in the managed care field
Health education experience and/or able to identify and manage external community resources that help address the social determinants of health
Experience working with ethnically diverse populations in a community setting
Solid knowledge of health care and various managed care programs including Medi-Cal, Medicare, Covered CA, etc., as well as basic public health and community health principles
Familiarity with health data analysis and collection
High degree of initiative, a self-starter and the ability to work independently
Strong verbal and written communication skills and ability to make clear presentations
Strong interpersonal skills and a demonstrated ability to work collaboratively as a member of a diverse team
Cardiopulmonary Resuscitation (CPR) Certified within 120 days of hire
Within 120 days of hire: Cardiopulmonary resuscitation (CPR) and California Mandated Reporter
Management of Aggressive Behavior (MOAB), de-escalation techniques training, safe lifting practices training. Emergency Action Plan (EAP)
Flexibility regarding hours to meet the business needs of the center, which may require weekends and evenings
Travel to offsite locations for work
Preferred
Master's Degree
Prior work experience managing nonprofit/ social services, specifically in the area of government funded programs
Intermediate skills in the use of Microsoft Word, Excel, PowerPoint, and database programs preferred
Bilingual in one of LA Care Health Plan's threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese
Benefits
Paid Time Off (PTO)
Tuition Reimbursement
Retirement Plans
Medical, Dental and Vision
Wellness Program
Volunteer Time Off (VTO)
Company
L.A. Care Health Plan
L.A. Care’s mission is to provide access to quality health care for L.A.
1001-5000 employees
H1B Sponsorship
L.A. Care Health Plan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Melanie Rainer
Chief Strategy and Transformation Officer
Recent News
2026-01-17
MarketScreener
2025-08-27
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