National MS Society · 9 hours ago
Director, Development Operations
United States
Full-time
Remote
Director/Executive
$80K/yr - $89K/yr
7+ years expThe National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. The Director of Development Operations serves as the technical lead for how the Development Department leverages Salesforce and related systems to execute fundraising strategy, focusing on optimizing system usage, ensuring data integrity, and delivering actionable reporting and analytics.
EducationMedicalNon Profit
Responsibilities
Drive best practices for how Development uses Salesforce to support fundraising goals, including workflow design, segmentation, and automation
Work in partnership with Development teams using DonorDrive and other non-Salesforce tools to bridge data across systems, enabling accurate, holistic reporting and inclusive strategic planning across the department
Ensure data integrity through regular audits, deduplication, and adherence to data hygiene standards
Develop and manage dashboards, queries, and reports to support fundraising performance and strategic decision-making
Provide timely and accurate data analysis to inform segmentation, donor engagement, and campaign planning
Lead implementation of system enhancements and new tools in alignment with AVP’s strategic direction
Collaborate with the Technology team on system integrations, upgrades, and troubleshooting to ensure seamless functionality
Create and maintain user guides, process documentation, and training materials for CRM and related systems
Deliver technical training and troubleshooting support for development staff
Ensure adherence to fundraising compliance, data privacy regulations, and organizational policies
Partner with Technology to align system capabilities with Development needs and ensure smooth implementation of technical solutions
Work closely with Technology, gift processing, donor relations, and fundraising teams to optimize operational workflows
Qualification
Required
7+ years of experience in development operations, advancement services, or nonprofit database management
Advanced proficiency in CRM platforms (Salesforce preferred), including customization, workflow design, and reporting
Proficiency with DonorDrive preferred
Strong knowledge of data management principles, query development, and analytics for fundraising
Experience implementing technical solutions and managing system integrations in collaboration with IT teams
Excellent problem-solving skills and ability to translate strategic goals into operational processes
Strong communication skills for explaining technical concepts to non-technical audiences
Familiarity with fundraising compliance standards and donor database best practices
Experience in change management, including leading stakeholder adoption of new systems and processes
Experience working within a national nonprofit organization, with understanding of complex, multi-market operations
Curiosity, adaptability, and a continuous-improvement mindset
Passion for the mission of the National MS Society and enthusiasm for advancing transformational philanthropy
Ability to balance speed and accuracy in a high-volume, deadline-driven environment
Preferred
Expertise in leveraging Salesforce to design workflows, segmentation strategies, and automation that drive fundraising performance
Advanced knowledge of data hygiene, deduplication, and governance standards to maintain accurate donor records across complex systems
Ability to build dynamic dashboards, develop complex queries, and translate data into actionable insights for leadership and fundraising teams
Strong skills in relationship building and working across multiple departments preferred
Strong partnership and relationship-building skills, with the ability to advise fundraisers and influence without authority
Experience supporting a major fundraising campaign or large multi-year growth initiative
Experience leading or supporting change management initiatives, including driving stakeholder adoption of new tools or processes
Ability to create training, onboarding, or guidance materials to support fundraisers in using processes effectively
Benefits
Considerable Paid Time Off Plan
Paid Holidays
401k Retirement Savings Plan with Society match
Commuter Benefit Plan
Comprehensive Health & Welfare benefits including Medical, Dental, Vision, Flex Spending Accounts, Life Insurance, Disability Coverage, Spring Health Membership offering free therapy and professional coaching
Additional voluntary benefit offerings
Company
National MS Society
The National MS Society's vision is: A World Free of MS.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tim Coetzee
President and Chief Executive Officer
Recent News
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