STS Technical Services · 6 hours ago
Workforce Planning Analyst
Warren, MI
Full-time
Onsite
Entry, Mid Level
2+ years expSTS Technical Services is hiring a Workforce Planning Analyst to support forecasting, capacity planning, and performance analysis for high volume operational environments. This role plays a critical part in aligning staffing strategy with demand, improving efficiency, and driving data backed decision making across the business.
Staffing & Recruiting
Responsibilities
Forecast interval, daily, weekly, and monthly contact volumes, handle times, staffing needs, and production metrics by group
Report actual performance versus forecasted volumes and identify variances
Create, modify, and maintain forecasting models based on changing operational assumptions
Collaborate with internal teams to evaluate the impact of proposed operational or contact center changes
Partner with data providers to improve data accuracy and forecasting reliability
Work with supplier performance and business performance teams to identify efficiency improvements
Perform detailed analyses, develop conclusions, and present findings to leadership
Monitor industry trends, forecasting tools, and best practices to continuously improve processes
Support short term and long term financial forecasting and budgeting initiatives
Generate data driven solutions to support cost savings and operational efficiency
Hold business partners accountable to forecast assumptions and performance targets
Provide variance analysis to evaluate forecast accuracy and performance trends
Develop and maintain reporting tools that track forecasting results and operational insights
Qualification
Required
Minimum of 2 years of forecasting, workforce planning, or reporting experience outside of accounting
Strong analytical and problem solving skills
Ability to communicate insights clearly to technical and non technical audiences
Preferred
Bachelor's or Associate degree preferred, but not required with relevant experience
Experience working with operational or contact center data preferred
Experience with Minitab
Familiarity with Clarabridge
Working knowledge of SQL
Experience building reports and dashboards in Power BI
Company
STS Technical Services
STS Technical Services is a Top 100 Staffing Firm that’s partnered with some of the largest names in the aerospace, manufacturing, defense and industrial industries.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase