SiteCare · 6 hours ago
Operations Director
United States
Full-time
Remote
Director/ExecutiveSiteCare is a company that provides WordPress support and development services. They are seeking a Director of Operations to ensure accountability and execution within the organization, focusing on operational enforcement and clarity in daily business operations.
Blogging PlatformsDigital MarketingSEOWeb Development
Responsibilities
Run the company’s operating cadence, including weekly meetings, scorecards, and follow-through
Ensure commitments made by Account Managers, Developers, and Marketing are completed as promised
Call out missed commitments directly and professionally
Create a culture where ownership is expected and enforced
Enforce standards for onboarding, support, and project delivery
Eliminate overdue tickets and recurring delivery breakdowns
Step in on escalations when needed and resolve them quickly
Ensure client experience remains consistent and reliable
Directly manage Account Managers, Developers, and Marketing team members
Set clear expectations for performance and behavior
Address performance issues promptly, without drama
Be the first stop for operational issues before they reach the CEO
Maintain clear visibility into delivery health, workload, and execution risk
Surface problems early with context and proposed next steps
Partner with the CEO on priorities and metrics, without owning strategy changes yet
Qualification
Required
Experience leading operations or delivery teams in a services, SaaS, or agency-style business
A track record of enforcing standards and holding people accountable
Comfort having direct, sometimes uncomfortable conversations
Strong judgment and the confidence to act without consensus
The ability to bring order without bureaucracy
Company
SiteCare
The complete site health solution for WordPress
Founded in 2005
11-50 employees
Funding
Current Stage
Early StageLeadership Team
D
Drew Barton
President
Recent News
2025-06-12
2025-06-06
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