TriQuest Technologies, Inc. · 1 day ago
Tier I Support Desk Technician
Fort Worth, Texas, United States
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $100K/yrTriQuest Technologies, Inc. is a trusted IT service firm located in Fort Worth, Texas, specializing in IT risk mitigation. They are seeking a Tier I Support Desk Technician who will be the first point of contact for end-users, providing exceptional customer service and technical support while triaging support desk tickets and troubleshooting issues.
Cloud ComputingInformation TechnologyIT InfrastructureNetwork Security
Responsibilities
Initial ticket triage and response for support desk tickets
Learn triaging support desk calls
Use a support desk ticketing system
Troubleshoot desktop deployments, VOIP, network management, and documentation
Qualification
Required
Bachelor's degree (4-year degree is mandatory, sorry no exceptions)
CompTIA A+ Core Series Certification (required within 90 days of employment)
Commitment to 4 hours professional and technical learning weekly
Professional demeanor and customer service experience
Extreme attention to detail and excellent communication and interpersonal skills
Ability to work both independently and as part of a team
Desire to find the root cause of a technology issue
Adept at documenting processes and improving upon basic guidance
Keen ability to use computers and learn new applications quickly
Communicate effectively with non-technical users
Understand the needs of the business and prioritize multiple requirements
Plan their week in advance but also handle spur-of-the-moment assignments
Ability to sit for up to 8 hours in a day
Full mobility of body to walk, stand, climb ladder, crawl under desks and in tight spaces
Physically capable of lifting and carrying 50 pounds
Use arms to reach and push/pull
Use hands to write, pinch small cables, and type—40 wpm minimum
Communicate verbally clearly and professionally in English with a variety of end-users over the phone and in-person
Pass mandatory background check including employment verification, academic records, business and personal reference checks, personal credit check, criminal background check, driving record check, physical examination, drug screen, and any other relevant background information
Available and ready to work 8 a.m. to 5 p.m., Monday through Friday
Available for occasional work after hours and on the weekend
Commit 42 hours per week with 4 hours dedicated to continuing education (2 during work and 2 after hours)
Preferred
Additional industry certifications a plus, but not required
Benefits
Paid holidays
Paid time off
FlexTime
Health insurance options
Dental and vision insurance options
Health Savings Account
Simple IRA with an annual company match of up to 3%
8 paid holidays
15 days paid time off
Continuing education
Expense reimbursements
Monthly payroll paid via direct deposit
Elective health, vision, and dental insurance
Simple IRA—with company match up to 3%
Health Savings Account
Technical team members receive mileage and cell phone stipends
Company apparel
Continuing education budget for exams and materials
Company
TriQuest Technologies, Inc.
Do you want an IT partner -an extension of your internal team- that brings advice & guidance, and seeks to protect you from tech risks? A true partner who: * helps you make difficult decisions on how to invest in IT * advises how to best protect your systems? * guides how to train your employees to protect them from outside threats? Since 1997, TriQuest Technologies' supports business customers in every industry – nonprofit, legal, arts and culture, construction, finance, engineering, professional service firms, and religious organizations.
Founded in 1997
11-50 employees
Funding
Current Stage
Early StageLeadership Team
G
Gary Tonniges Jr
CEO
Company data provided by crunchbase