Truist · 7 hours ago
Lead Journey Architect
Raleigh, NC
Full-time
Onsite
Senior Level
7+ years expTruist is a company focused on transforming financial services through human-centered design and data-driven insights. The Lead Journey Architect will define the future vision for client delivery, collaborate with various stakeholders, and prioritize product features to enhance client experiences.
BankingFinanceFinancial Services
Responsibilities
In this leadership role and in collaborating with the Director of Journey Architecture and Business Relationship, Journey Architects will define our future vision for client delivery, leading stakeholders alongside Journey team members. The senior architect will help to build, improve, prioritize the backlog of product features, and drive sprint and release plans with business, platform, and enablement partners across the Bank
With line of business counterparts and technology leadership, the senior journey architect will act as end-to-end experience product owner
Identify and define key journeys in partnership with service design, ensuring that the work solves human-centric problems for clients or teammates
Closely collaborate with business, research and analytic partners to understand current state opportunity from multiple lenses, dimensioning potential business and emotional impacts
Serve as a point of contact and relationship for the LOB and client experience leaders while collaborating with business counterparts and act as end-to-end co-owner of the product, responsible for exercising business mandate, ongoing partnership with LOB
Co-develop and drive the target product vision aligned with business strategy along with Service Design partners and the working team assigned to the Journey from other areas of the business
Effectively communicate process, vision and status to key stakeholders and Journey team members and show alignment to the company’s overall goals
Help to build, improve, and prioritize the backlog of product features (in collaboration of business), including business case creation and concept design
Qualification
Required
Bachelor's degree in related subject, or equivalent education and related training
Seven or more years of experience in client experience, client relationship, insights, process management, product development, service design and/or applied behavioral sciences
Experience developing strategies, managing major initiatives, including organizational transformation, and delivering results within a complex matrix environment required
Lead Journey Architect should have meaningful experience in strategy, platform/product ownership or related disciplines, preferably in financial services. We are seeking leaders who have had previously led design efforts for front-end digital solutions, client experience re-engineering or product management - from conceptualization to tactical execution and delivery and release
Experience with the use of quantitative and qualitative research tools and data to guide the creation of client experiences, interactions, and flows
Demonstrated ability to manage large, complex efforts having significant impact on Company performance, meeting revenue and experience goals
Ability to develop a comprehensive business case
Polished and professional presentation skills, as well as verbal and written communication skills with particular emphasis on presentation and storytelling skills
Proficiency in basic computer applications, such as Microsoft Office software products
Exceptional personal confidence and commitment to excellence
Ability to travel, occasionally overnight
Preferred
Masters of Business Administration (MBA) or Graduate degree
Benefits
Medical
Dental
Vision
Life insurance
Disability
Accidental death and dismemberment
Tax-preferred savings accounts
401k plan
Vacation
Sick days
Paid holidays
Defined benefit pension plan
Restricted stock units
Deferred compensation plan
Company
Truist
Truist is the sixth-largest commercial bank in the U.S.
10001+ employees
H1B Sponsorship
Truist has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (313)
2024 (247)
2023 (288)
2022 (275)
2021 (278)
2020 (270)
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-01Seed
Leadership Team
Michael Maguire
Chief Financial Officer
James Cordovana
SVP of Cloud Security Enterprise Architect
Recent News
2026-01-16
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-15
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