Optimum · 2 hours ago
Manager Sales Support
Plano, TX
Full-time
Hybrid
Mid Level
3+ years expOptimum is seeking a Sales Support Manager who will provide operational and strategic support to the Sales organization. This role involves overseeing sales support teams, managing vendor relationships, and ensuring that sales processes align with company objectives while meeting departmental KPIs and targets.
Telecommunications
Responsibilities
Team Management – Oversee and lead both internal and external sales support teams, ensuring alignment with company objectives
Vendor Coordination – Conduct monthly meetings with vendor partners to ensure adherence to contractual performance standards
Sales Data Analysis – Collect and analyze data to align strategies with campaigns and provide insights to leadership
Product Knowledge – Ensure the support team & vendor partners are well informed of all products, offers and processes to assist sales agents effectively
Training & Development – Conduct trainings as needed of all sales offers, campaigns, compliance policies and procedures to help drive sales goals and manage escalated inquiries
Cross Functional Collaboration – Work closely with Care, Field Service, and IT Teams to understand & mitigate potential issues in the sales process
Reporting – Generate reports on sales support campaigns performance and agent performance
Problem Solving – Function as Subject Matter Expert to resolve issues within the sales process, including customer concerns, pricing or internal processes
Qualification
Required
Bachelor's degree in business administration or a related field
3 – 5 years experience in sales support or a similar role
Proven leadership and managerial skills
Effective communication and interpersonal abilities
Proficiency in CMR software and sales tools
Must be a self-started and work independently
Must have strong decision-making skills and exercise good judgement
Ability to analyze data and offer strategic insights
Customer focused mindset with excellent critical thinking skills
Detailed oriented with strong organizational skills
Ability to multitask and thrive in a fast-paced environment
Previous vendor management required
Company
Optimum
At Optimum, we believe in the power of connection. We deliver fast internet, mobile, TV, and phone services to millions of homes and businesses.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase