Fidium Fiber · 3 hours ago
Installation Project Manager
United States
Full-time
Remote
Mid, Senior Level
$80K/yr - $100K/yr
5+ years expFidium Fiber is a top 10 U.S. fiber provider committed to delivering reliable fiber communications solutions. The Installation Project Manager will ensure a positive customer experience by managing installations, training customers, and acting as the primary point of contact during projects.
Telecommunications
Responsibilities
Oversees multiple installations for various customers at any given time that are complex in nature and may include a variety of service offers
Coordinate and/or verify orders and deliveries involved in implementation. Function as primary customer liaison during implementations from point of order receipt through installation. Upon installation provides customer with contact information and methods for all Fidium support teams
Maintains a project schedule for all installs via support systems such as Salesforce, Prism, Netcracker, Siebel and M6 and conducts regular meetings with members of the various departments involved to ensure projects remain on schedule
Write project plans outside of operational support systems to coordinate multi circuit/multi-site installations. If necessary, modifies the plans and communicates changes to all parties involved
Coordinates the scheduling of all critical dates to the project with both internal Fidium resources and external vendors
Ensures all service testing is completed in advance of turn up and when necessary, ensures that any issues that arise are resolved
Provides training resources to customer, based on Product designated standards, as necessary and ensures satisfaction of installation upon completion of the project
Manage own work schedule under general direction from management
Ability to forecast installed revenue and achieve 90%+ to forecast attainment monthly
Uses in-depth knowledge of Company's services and products, handbooks, training guides and product reference files to assist the customer with any questions that may arise through the installation process
Assists with maintaining files of customer records and other pertinent material
Performs miscellaneous duties or projects as assigned
Qualification
Required
Minimum of five to seven years relevant experience
Advanced degree in Computer Science, telecommunications & networking, or Information Systems or equivalent work experience
8 + years in the telecommunications industry
Must have excellent verbal communication skills and good writing skills
Knowledge of Microsoft Office software is required
Knowledge of Salesforce is required
Expert and knowledge us Project Plan and GANTT Chart development (Smartsheet)
Ability to manage any order that is submitted for installation
Must be able to work cooperatively with other teams to assist in development of workflow to deploy new products, as needed
Must possess the ability to resolve complex problems autonomously
Must know standard keyboard and be able to navigate and apply systems
Clear understanding of the principles of project management
Must demonstrate an ability to learn and explain communications functions, services and products. Ability to learn, understand and effectively explain the Company's products and services including pricing, feature functionality, and business rules
Must be able to retain information gained through training and experience, which is required for effective job performance
Must maintain a neat professional appearance
Preferred
Preferred understanding of various service offerings and transport types including: Dark fiber, Wave, DIA, Switched E, SIP, IP-PRI, ProConnect, Cloud WiFi, SD-WAN, Cloud Secure and other Advances Services offered
PMP Certification preferred
Knowledge of Fidium Business Systems preferred
Benefits
401(k) matching
Medical, Rx, Dental and Vision insurance
Disability insurance
Flexible spending account
Health savings account
Life insurance
Tuition reimbursement
Paid vacation and personal days
Paid holidays
Employee Assistance Program
Annual bonus program to eligible employee's based upon organization performance
Company
Fidium Fiber
Fidium is redefining what “better internet” means: lightning-fast fiber speeds, seamless experiences, and service that’s actually helpful.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase