Truist · 3 hours ago
Platform Services Product Manager
Raleigh, NC
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expTruist is seeking a Platform Services Product Manager to define and lead the product strategy for internal platform capabilities that enhance engineering velocity and operational resilience. This pivotal leadership role involves managing platform services as first-class internal products and collaborating with various teams to deliver reliable and impactful platform solutions.
BankingFinanceFinancial Services
Responsibilities
Define and evolve the strategic roadmap for internal platform services (e.g., compute, orchestration, CI/CD, secrets management, service mesh, observability, automation)
Translate business, engineering, and compliance needs into product vision, outcomes, and backlogs
Serve as the voice of the customer (internal developers, operators, and security teams) to ensure platform capabilities solve real problems and accelerate value delivery
Own and prioritize the platform backlog in partnership with engineering and architecture leads
Drive discovery, POCs, pilot programs, and full lifecycle rollout of new services or capabilities
Ensure internal platform products are secure-by-design, observable, compliant, and easy to adopt
Define and monitor key KPIs (e.g., adoption rates, time to value, platform NPS, DevEx metrics, cost efficiency)
Partner with enablement, docs, and DevRel teams to deliver onboarding experiences, golden paths, and self-service tooling
Lead intake, feedback, and prioritization forums with internal stakeholders to guide iterative improvements
Align platform services with risk, compliance, FinOps, and audit frameworks (e.g., NIST, FFIEC, ISO)
Partner with SRE and operations to define SLAs/SLOs, incident readiness, and lifecycle deprecation plans
Ensure proper access controls, cost attribution, usage metering, and service ownership are in place
Qualification
Required
Bachelor's degree and ten to twenty-five years related experience or equivalent combination
Managed Technology or Technology Process Teams for more than ten years or teams of thirty or more technologists
Excellent knowledge of technical management and data governance
Knowledge of current trends in IT hardware and systems software field
Database management skills with the ability to produce reports
Familiarity with the support and troubleshooting of personal computers and tablet devices
Analyze situations, evaluate alternatives, and implement robust solutions
Interpret guidelines and analyze information to adapt or modify processes in response to changing circumstances
Duties may require non-routine analysis, research and follow-through
The position requires strong problem solving and analytical skills with the ability to work independently and exercise sound judgment
The ability to make commitments and be willing to be held accountable against them, organizing workloads to meet deadlines
Exhibit adaptability to accept or bring about change when needed
Strong written and verbal communication skills
The ability to excel in a team environment and advance overall team objectives
The ability to ensure customer satisfaction by delivering excellence in products and service
Ability to work and communicate with peers, vendors, internal staff, including software program leadership and others
Consistently demonstrate professional, positive, and approachable attitude, demeanor and discretion
Demonstrate sensitivity in handling confidential information
Formulate and clearly communicate ideas to others
Fluency in English
Financial responsibility may include working within a budget to complete projects, negotiating and contracting with vendors and assisting with budget development
Purchase equipment and supplies as provided for in the budget
Ability to manage personnel with little supervision
Preferred
8+ years of experience in product management, platform engineering, or developer tooling roles, with at least 3 years in platform-oriented environments
Strong understanding of platform domains such as:
CI/CD pipelines (Jenkins, ArgoCD, GitHub Actions)
Infrastructure automation (Terraform, Ansible, ServiceNow)
Secrets and identity management (Vault, SSO, RBAC)
Observability (OpenTelemetry, Grafana, Elastic, Splunk)
Cloud & container orchestration (Kubernetes, OpenShift, AWS/Azure/GCP)
API gateway/service mesh (Istio, Envoy, Kong, Apigee)
Experience defining technical products at enterprise scale with complex stakeholder environments
Demonstrated ability to create roadmaps, define KPIs, run agile ceremonies, and partner deeply with engineering
Comfort working in highly technical environments, interpreting architecture diagrams, and translating engineering challenges into product decisions
Benefits
Medical
Dental
Vision
Life insurance
Disability
Accidental death and dismemberment
Tax-preferred savings accounts
401k plan
10 days of vacation
10 sick days
Paid holidays
Defined benefit pension plan
Restricted stock units
Deferred compensation plan
Company
Truist
Truist is the sixth-largest commercial bank in the U.S.
10001+ employees
H1B Sponsorship
Truist has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (313)
2024 (247)
2023 (288)
2022 (275)
2021 (278)
2020 (270)
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-01Seed
Leadership Team
Michael Maguire
Chief Financial Officer
James Cordovana
SVP of Cloud Security Enterprise Architect
Recent News
2026-01-16
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2026-01-15
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