9fin · 4 hours ago
Customer Success Manager
New York, NY
Full-time
Hybrid
Entry, Mid Level
$90K/yr - $105K/yr
2+ years exp9fin is a company dedicated to transforming the debt capital markets with innovative technology. The Customer Success Manager will focus on building client relationships, improving product usage, and enhancing the overall customer experience through strategic collaboration and data-driven insights.
AnalyticsArtificial Intelligence (AI)Financial ServicesFinTechMachine Learning
Responsibilities
Become a 9fin expert with a strong understanding of our products and services
Partner with the account managers on specific client projects to drive and ensure growth within the accounts
Become the voice of the client when delivering on internal projects by ensuring our clients’ needs are consistently met
Develop bespoke KPIs and strategies for accounts and introduce performance data driven insights to our clients
Leverage existing customer relationships and expand the network of relevant contacts within each account to ensure 9fin continues to be the partner of choice for their needs
Attend relevant industry conferences and events
Maintain up to date records of client interactions via our CRM
Qualification
Required
Minimum 2 years of relevant account management or Customer Success experience (Capital Markets, B2B Sales or Business Development)
A strong knowledge of financial markets, and a demonstrated ability to build strong relationships within buyside, sellside & advisory community
A track record of managing & growing a book of enterprise clients (min $1m+ book of business)
Ability to plan and prioritize important tasks and work with accuracy and attention to detail
Effective written and verbal communication skills conveying messages accurately and concisely
Team player, but also able to work effectively alone (help is always at hand if you need though!)
Preferred
Existing relationships / network within the Leveraged Finance community would be beneficial
Benefits
Equity
401(k) (9fin pay 3%, employee contributions are uncapped)
Private Health Insurance, with Dental and Vision
Paid sick leave
Disability Insurance (New York)
Commuter Benefit
25 vacation days per year
Local public holidays
Hybrid working model, to allow you the flexibility to decide how, where and when you do your best work
Work abroad for up to 3 months a year
1 month paid sabbatical after 5 years of service
Enhanced parental leave & flexible working arrangements available
Professional learning and development budget
Bi-annual team socials
Summer and Winter company social events
Company
9fin
9fin is an AI-powered analytics platform designed for credit analysis and mandate acquisition.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$87.16MKey Investors
Highland EuropeSpark Capitalredalpine
2024-12-02Series B· $50M
2022-12-08Series A· $23M
2021-10-13Series A· $10.93M
Leadership Team
Steven Hunter
CEO & Founder
Huss EL-Sheikh
CTO & Founder
Recent News
2025-09-10
2025-09-09
Tech Times
2025-04-11
Company data provided by crunchbase