Zillow · 13 hours ago
Investor Suspense Analyst
United States
Full-time
Remote
Senior Level
$27.60/hr - $44/hr
5+ years expZillow is a leading real estate platform in the U.S. seeking an Investor Suspense Analyst to resolve post-closing suspense issues and audit findings. The role involves collaborating with internal teams and external partners to ensure timely and compliant loan purchases while maintaining high service standards.
MarketplaceOnline PortalsPropTechReal Estate
Responsibilities
Research and resolve suspense issues and audit findings from external sources (such as MI Companies, Investors, Agencies) and internal Post Closing reviews, in accordance with investor-specific timeframes
Independently research and resolve a wide range of complex suspense issues, including those with ambiguous or undefined root causes
Gather all documentation necessary to cure issues, including contacting internal employees, borrowers, and outside vendors
Exercise judgment and decision-making authority in prioritizing and resolving issues, escalating only when necessary
Input and maintain information within the Loan Origination System (Encompass) from initial notification to loan funding
Identify trends and recurring issues, recommending and implementing process improvements
Build and maintain relationships with investors and internal employees to ensure efficient issue resolution
Collaborate with other Post Closing roles to ensure timely completion of daily duties
Ensure loans are purchased within the time frame set by Capital Markets
Maintain company service level and turn-time standards, including return-call times, return-email times, and task completion times
Qualification
Required
Minimum of 5 years of experience in mortgage underwriting, processing, or other directly related roles (or equivalent combination of education and experience)
Experience with lending requirements for Jumbo, Conventional, FHA, and VA loans
Familiarity with origination loan documents, closing and legal documents, credit and income documents, and insurance documents
Experience reviewing and completing income calculations, ordering and reviewing appraisal reports, credit reports, and other loan documentation to cure deficiencies
Ability to communicate documentation requests to borrowers and overcome objections
Understanding of compliance requirements for Disclosure documents (LEs and CDs), related timing, and regulations such as MDIA and APR rules (TILA, RESPA, etc.)
Demonstrated ability to resolve complex, ambiguous issues and to innovate within established processes
Ability to collaborate across teams and lead cross-functional initiatives to resolve operational challenges
Exceptional attention to detail and time management skills
Ability to produce and maintain reports outlining trends and key findings from investors
Ability to thrive in a fast-paced environment, handle pressure, and meet deadlines
Willingness to contribute to defining processes and procedures
Strong problem-solving and process improvement skills
Excellent written and verbal communication skills
Proficiency in Microsoft Office suite
Willingness to work overtime as required
Benefits
Eligible for equity awards based on factors such as experience, performance and location
Company
Zillow
Zillow is an online real estate marketplace for finding and sharing information about homes, real estate, and mortgages. It is a sub-organization of Zillow Group.
5001-10000 employees
H1B Sponsorship
Zillow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (179)
2024 (150)
2023 (171)
2022 (256)
2021 (239)
2020 (195)
Funding
Current Stage
Public CompanyTotal Funding
$96.63MKey Investors
Legg MasonPAR Capital Management
2016-08-01Post Ipo Equity
2014-04-01Post Ipo Equity
2012-12-12Post Ipo Equity· $4.13M
Leadership Team
Lloyd Frink
Co-Founder & Co-Executive Chair
Rich Barton
Co-founder and Co-Executive Chair
Recent News
2026-01-23
2026-01-22
San Bernardino Sun
2026-01-22
Company data provided by crunchbase