Amazon · 6 hours ago
Lead Support Engineer, Amazon LEO Enterprise Customer Support
Arlington, VA
Full-time
Onsite
Senior Level, Lead/Staff
$121K/yr - $164K/yrAmazon is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). The Lead Support Engineer will be responsible for troubleshooting complex satellite network issues, analyzing performance data, and ensuring customer satisfaction through effective technical support.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
No H1B
U.S. Citizen Only
Responsibilities
Handle escalated cases involving service degradation, analyzing performance data (latency, jitter, packet loss) and system configurations to restore optimal service levels
Develop and document technical solutions, contribute to our knowledge base, and provide advanced technical guidance to customers and internal teams
Work in a rotating shift schedule, including weekdays, and weekends, with the requirement to be available for on-call duties as needed to ensure continuous operational coverage
Qualification
Required
Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience
Extensive experience in ISP/Service Provider network architecture and operations with large-scale networks
Advanced networking expertise including BGP, OSPF/ISIS, MPLS, IPv4/IPv6, QoS, and network security implementation
SDWAN/SDN proficiency with hands-on experience in design, deployment, and operations (Cisco Viptela, VMware VeloCloud, or Versa Networks)
Expert-level knowledge of Cisco IOS/IOS-XE/IOS-XR and familiarity with other vendor platforms (Juniper, Arista)
Strong troubleshooting abilities for complex network issues with experience in root cause analysis and capacity planning
Professional certifications such as CCNP/CCIE/JNCIE or AWS Solutions Architect Experience with SDN controllers, orchestration, overlay/underlay architectures, and application-aware routing
Strong background in NOC operations with experience in emergency response and on-call support scenarios
Work in a rotating shift schedule, including weekdays, and weekends, with the requirement to be available for on-call duties as needed to ensure continuous operational coverage
Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum
Preferred
Python programming skills for network automation with experience in JSON/YAML, REST APIs, and automation frameworks (Ansible, Terraform)
AWS networking expertise including VPC, Direct Connect, Transit Gateway, and hybrid cloud/on-premises integration
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
Founded in 1994
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-25
2026-01-25
2026-01-25
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