Experis · 1 day ago
Help Desk Analyst 1
Augusta, ME
Contract
Onsite
New Grad, Entry LevelExperis is a leading global workforce solutions company, and they are seeking a Help Desk Analyst 1. This role involves providing technical support for courtroom technology, including desktop and laptop computers, audiovisual equipment, and assisting with help desk tickets.
ConsultingRecruitingStaffing Agency
Responsibilities
Provides technical support for staff and courtroom participants (either in person or remotely) in the operation of desktops/laptops of various operating systems
Printers and Scanners
Audio/Video equipment use and setup
User VOIP desk-sets
Document Camera
Audio listening equipment
General presentation software
May be asked to host remote video proceedings in special circumstances
Must be able to diagnose and fix tier 1 computer issues
Assists with help desk tier 1 trouble tickets
Participates in the development of the technical plans and coordinates activities with OIT members, other personnel, and other agencies with respect to client devices, audiovisual, videoconferencing, telecommunication, and other technical issues
Installs new equipment and repairs/replaces old equipment in facilities around the state
Supports hardware (e.g. Mixer) and software used to take an electronic record
Helps ensure that all information systems operate in a secure, reliable manner
Maintains and manages hardware inventory data including serial numbers, locations, users, and equipment status
Assists in drafting and documenting department and operational procedures
Writes work orders to secure services from vendors and the Executive Branch Office of Information Technology
Assists with presenting information technology training to both individual employees and groups of employees at the ability to support and/or learn various platforms as necessary such as Zoom, Windows, OSX, Google, Unix, Android, IOS, etc
Performs other duties as required
Significant amount of reimbursed in-state travel required
Qualification
Required
Experience with and supporting videoconferencing equipment and audiovisual equipment
Basic working knowledge of audio equipment
Experience diagnosing and fixing tier 1 computer issues
Ability to work in high stress environments required
Must have and maintain a valid driver's license
Ability to communicate in layman terms to users
Ability to learn and retain technical training
Ability to plan, prioritize, and complete varied and competing work assignments
Ability to work with modern audio/video/computer equipment and technologies
Outstanding communication and people skills
Excellent time management skills
Excellent customer service skills
Ability to see a project through completion
Excellent problem-solving abilities and creative thinking abilities
Knowledge of outdated, current, and upcoming technology equipment and software
Benefits
Reimbursed for mileage
Significant amount of reimbursed in-state travel required
Company
Experis
Experis offers a project-based workforce that accelerates organizations' growth, placing specialized experts in mission-critical positions.
Founded in 2011
10001+ employees
H1B Sponsorship
Experis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (171)
2024 (168)
2023 (176)
2022 (96)
2021 (75)
2020 (109)
Funding
Current Stage
Late StageLeadership Team
Michiel Van Selm
IT Services Leader Europe
Recent News
2023-12-07
Company data provided by crunchbase