Altice USA · 4 hours ago
Manager Sales Support
USA.TX.Plano-Granite Pkwy
Full-time
Hybrid
Mid, Senior Level
3+ years expAltice USA is a telecommunications company seeking a Sales Support Manager to provide operational and strategic support to the Sales organization. The role involves managing sales support teams, analyzing sales data, and collaborating with various departments to enhance sales processes and achieve departmental goals.
Communications Infrastructure
Responsibilities
Team Management – Oversee and lead both internal and external sales support teams, ensuring alignment with company objectives
Vendor Coordination – Conduct monthly meetings with vendor partners to ensure adherence to contractual performance standards
Sales Data Analysis – Collect and analyze data to align strategies with campaigns and provide insights to leadership
Product Knowledge – Ensure the support team & vendor partners are well informed of all products, offers and processes to assist sales agents effectively
Training & Development – Conduct trainings as needed of all sales offers, campaigns, compliance policies and procedures to help drive sales goals and manage escalated inquiries
Cross Functional Collaboration – Work closely with Care, Field Service, and IT Teams to understand & mitigate potential issues in the sales process
Reporting – Generate reports on sales support campaigns performance and agent performance
Problem Solving – Function as Subject Matter Expert to resolve issues within the sales process, including customer concerns, pricing or internal processes
Qualification
Required
Bachelor's degree in business administration or a related field
3 – 5 years experience in sales support or a similar role
Proven leadership and managerial skills
Effective communication and interpersonal abilities
Proficiency in CMR software and sales tools
Must be a self-started and work independently
Must have strong decision-making skills and exercise good judgement
Ability to analyze data and offer strategic insights
Customer focused mindset with excellent critical thinking skills
Detailed oriented with strong organizational skills
Ability to multitask and thrive in a fast-paced environment
Previous vendor management required
Company
Altice USA
Thanks for visiting our page. Altice USA is now Optimum Communications, Inc. We are no longer operating under the Altice USA name.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3BKey Investors
BC Partners
2025-11-25Post Ipo Debt· $2B
2025-07-17Post Ipo Debt· $1B
2017-06-23IPO
Leadership Team
Marc Sirota
EVP, Chief Financial Officer
Benjamin Smith
SVP, Chief Information Security Officer
Recent News
bloomberglaw.com
2025-12-06
2025-12-05
Company data provided by crunchbase