Darwin Recruitment · 10 hours ago
Director, Managed Services - UKG
United States
Full-time
Remote
Lead/Staff, Director/Executive
$140K/yr - $160K/yr
5+ years expDarwin Recruitment is seeking a Director of Professional Services to lead and scale the Professional Services delivery function while managing client engagements and project execution. This role is pivotal in ensuring high-quality delivery and operational discipline, directly managing consultants and overseeing project execution to support growth and integration.
Staffing & Recruiting
Hiring Manager
Luchian van der Merwe
Responsibilities
Act as Project Manager or Program Lead for complex, enterprise, or high-visibility client engagements
Own end-to-end project delivery including scope, timelines, budgets, risks, and deliverables
Serve as a senior point of contact for clients during active engagements
Act as a point of escalation for project risks, delivery challenges, or client concerns
Partner with Sales and Leadership during pre-sales discovery, solution alignment, and post-sales handoff
Ensure all projects adhere to PredictiveHR delivery standards, quality expectations, and contractual commitments
Directly manage timekeeping consultants and professional services team members
Provide coaching, performance management, and professional development for direct reports
Conduct regular 1:1s, utilization reviews, and performance evaluations
Support hiring, onboarding, resource planning, and offboarding in collaboration with HR and Leadership
Foster a culture of accountability, collaboration, and delivery excellence across the consulting team
Supports timekeeping accuracy, billable utilization, and delivery capacity across Professional Services
Ensure consultants are accurately tracking time in PSA and timekeeping systems
Partner with Finance and Leadership to review utilization trends, project margins, and delivery forecasts
Lead internal initiatives to improve delivery operations, tools, processes, and documentation
Establish and refine delivery playbooks, templates, and best practices
Ensure compliance with PredictiveHR / HR Path policies, contractual requirements, and operational standards
Collaborate cross-functionally with HR, Finance, IT, Sales, and Operations to support system transitions, integrations, and growth initiatives
Serve as a key contributor to Professional Services operational strategy and scalability planning
Qualification
Required
Strong hands-on Project Management experience in consulting or professional services environments
Proven experience managing consultants, timekeeping teams, or delivery resources
Deep experience with UKG Pro Workforce Management (WFM), including timekeeping implementations, scheduling, pay rules, and workforce compliance
Experience with UKG Pro HCM is beneficial; however, this role requires strong, hands-on Pro WFM delivery leadership experience
Deep understanding of utilization management, PSA systems, and delivery metrics
Excellent organizational, communication, and stakeholder management skills
Ability to balance strategic leadership with detailed operational execution
Strong analytical and problem-solving skills
Proficiency with Microsoft Office Suite and project management / PSA tools
Bachelor's degree in Business, HR, Technology, or related field required
5+ years of experience in Professional Services, Consulting, or Project Delivery
3+ years in a leadership or people management role
Preferred
Experience in HR technology, workforce management, or software implementation services strongly preferred
PMP or comparable project management certification preferred
Company
Darwin Recruitment
Founded in 2001, Darwin Recruitment is a leading global STEM recruitment business with a specialist focus in Technology, Renewable Energy, Life Sciences, Space & Satellite, and Engineering.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase