Alera Group, Inc. · 7 hours ago
Claim Advocacy Team Lead
Tacoma, WA
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $125K/yr
5+ years expAlera Group is looking for a Claim Advocacy Team Lead to guide and develop a remote team of claim advocates across the U.S. This role is responsible for ensuring exceptional client service, timely claim resolution, and strengthening client relationships to contribute to overall revenue growth.
Employee BenefitsFinancial ServicesInsuranceRisk Management
Responsibilities
Lead, Mentor & Develop Talent Provide day‑to‑day leadership to the claims advocacy team by allocating workloads, monitoring performance, conducting regular one‑on‑one and quarterly check‑ins, and fostering a culture of collaboration, accountability, and continuous improvement
Serve as the Technical Claims Expert Act as an escalation and referral resource for complex claims across multiple lines, including Property, Auto, General Liability, Cyber, D&O, EPL, and Builders Risk
Drive Claim Resolution & Advocacy Excellence Consult with carriers, adjusters, and clients to resolve disputes, negotiate favorable outcomes, and support advocates when higher‑level expertise is needed
Strengthen Relationships Across the Organization Partner closely with producers, account teams, and sales leadership to ensure seamless communication, proactive claim strategies, and exceptional client support
Support Operational & Departmental Initiatives Contribute to special projects, process enhancements, and departmental goals as assigned by leadership, ensuring the claims function continues to scale and operate efficiently
Qualification
Required
Minimum 5 years of Commercial Claim experience with 1-5 years of supervisory or management experience
College degree or equivalent experience in the insurance industry
Professional designations such as INS, AIC, SCLA, CPCU, CCM, or a record of continued education
Litigation experience
Strong negotiation and communication skills
Benefits
Medical
Dental
Life and disability insurance
401k
Generous paid time off
And much more
Company
Alera Group, Inc.
Alera Group is a growing leader, reimagining the complex risk management, insurance and financial services delivery experience through intentional collaboration connecting clients to holistic solutions that protect and grow all they value most.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$1.1BKey Investors
Bank of MontrealGenstar Capital
2025-05-01Debt Financing· $1B
2023-04-12Private Equity· $100M
2017-01-04Private Equity
Leadership Team
Jim Blue
Chief Executive Officer
Alan Levitz
Executive Chairman
Recent News
2025-10-21
Company data provided by crunchbase