ChenMed · 2 days ago
Care Facilitator
Fort Lauderdale, FL, US
Full-time
Onsite
Entry Level
$14.30/hr - $20.42/hr
1+ years expChenMed is transforming healthcare for seniors and changing America’s healthcare for the better. The Care Facilitator serves as a patient advocate, providing exceptional customer service and administrative support while ensuring a positive experience for patients during their visits to the clinic.
Health CarePrimary and Urgent Care
Responsibilities
Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients. Conducts lobby checks to ensure organization and cleanliness
Serves as the gatekeeper for PCP and Specialists schedules including, but not limited to ensuring Top 40 patients are scheduled every 13 days
Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedule appointments, respond to emails and generate New Patient packets. Ensures patient contact and emergency contact information is accurately documented in the system
Conducts “love” calls, mails birthday and greeting cards to patients commemorating special events
Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual
Clearly communicates information about ChenMed clinical personnel to patients and other individuals
Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary
Escorts patients to exam rooms and ensures their comfort and well-bring prior to leaving
Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients. Reports on hospitalizations including HITS census, ENS Ping, etc
Presents patients with customer service survey during check out and escalates if needed for immediate service recovery
Participates in daily and weekly huddles to provide details on patients
Regulates and monitors aspects of transportation, including: Driver’s lists/patients, medication deliveries, grocery deliveries, driver’s behavioral challenges, scheduling and coordinating Uber/Lyft rides for patients
Maintains the confidentiality of patients’ personal information and medical records
Reviews patients’ personal and appointment information for completeness and accuracy
Transmits correspondence by mail, email or fax
Performs other duties as assigned and modified at manager’s discretion
Qualification
Required
Exceptional customer service skills and passion for serving others
Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems
Knowledge of ChenMed Medical products, services, standards, policies and procedures
Skilled in operating phones, personal computers, software and other basic IT systems
Ability to communicate with employees, patients and other individuals in a professional and courteous manner
Detail-oriented to ensure accuracy of reports and data
Outstanding verbal and written communication skills
Demonstrated strong listening skills
Positive and professional attitude
Knowledge of ChenMed Medical products, services, standards, policies and procedures
Proficient in Microsoft Office Suite products including Excel, Word and Outlook
Ability and willingness to travel locally and regionally up to 10% of the time
Spoken and written fluency in English
Flexible to work evening, weekends and/or holidays as needed
High school diploma or equivalent education required
A minimum of 1 year of work experience in a medical clinic or similar environment required
Preferred
Graduation from a nationally accredited Medical Assistant program preferred
BLS for Healthcare Providers preferred
Benefits
Great compensation
Comprehensive benefits
Career development and advancement opportunities
Great work-life balance
Company
ChenMed
ChenMed is a full-risk primary care market leader that is transforming healthcare for seniors.
1001-5000 employees
H1B Sponsorship
ChenMed has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (4)
2023 (13)
2022 (26)
2021 (31)
2020 (23)
Funding
Current Stage
Late StageLeadership Team
Christopher Chen, MD
Chief Executive Officer
Michael Redmond
Chief Financial Officer
Recent News
2025-06-27
Google Patent
2025-05-05
Company data provided by crunchbase