BREITLING · 1 day ago
Team Lead Workshop Operations
Lombard, IL
Full-time
Onsite
Mid, Senior Level
$60K/yr - $65K/yr
3+ years expBreitling is a leading Swiss watchmaker known for its innovative chronographs and luxury watches. The Workshop Operations Team Lead is responsible for overseeing the operational flow across spare parts, logistics, and administrative functions to ensure efficient repair throughput and customer satisfaction.
Consumer ElectronicsJewelryLifestyleWearables
Responsibilities
Provide day-to-day leadership, direction, and prioritization to spare parts, logistics, and repair coordination teams
Act as the first point of escalation for operational issues impacting workflow, repair progress, or turnaround times
Ensure consistent application of operational procedures, controls, and standards
Support onboarding, cross-training, and development of operational staff to maintain coverage and continuity
Maintain accurate and detailed inventory records for all watch components
Manage a high-volume spare parts inventory to ensure uninterrupted repair flow and minimize repair delays
Allocate parts accurately and efficiently to in-house repairs and watchmaker requests
Proactively manage jobs impacted by backordered parts, ensuring timely ordering and escalation of risks to delivery deadlines
Receive and validate daily and weekly transfer orders, confirming quantities, accuracy, and appropriate usage
Participate in and support weekly cycle counts and all inventory audits
Identify recurring parts-related issues and implement corrective actions to reduce delays and rework
Partner closely with logistics associates to ensure timely, accurate inbound and outbound shipping activities
Oversee inter-site transfers and inbound repair shipments to prevent production bottlenecks
Monitor logistics performance and escalate issues that may impact workshop throughput or turnaround objectives
Oversee smooth workflow between administrative operations and technical workshop practices
Supervise repair coordinators to ensure accuracy and timeliness of repair intake, logging, estimates, and system updates
Ensure data integrity and timely transaction processing within SAP/ERP systems to support reliable reporting, billing, and customer communication
Oversee office administration and facility operations, including workshop maintenance, supply ordering, and general upkeep
Qualification
Required
Minimum of a high school diploma or equivalent is required, college degree preferred
Must have excellent computer skills including Microsoft applications
SAP experience strongly preferred
Ability to lead by example with professional and creative solutions
Detail-oriented, meticulous and superb organizational skills are essential
Ability to self-manage and identify where to quickly adjust time allocation for workflow optimization
Customer-focused attitude with high level of professionalism and ability to communicate across various levels of the organization
At least 3–4 years of experience in a supervisory or team lead capacity
Strong operational and business acumen with the ability to balance administrative accuracy and workshop throughput demands
Excellent organizational skills with strong attention to detail and accuracy
Ability to lead by example and provide practical, results-driven solutions
Strong problem-solving skills, with the ability to identify workflow risks and implement corrective actions
Ability to self-manage, prioritize effectively, and adjust time allocation to meet changing operational needs
Customer-focused mindset with a high level of professionalism and ability to communicate across all organizational levels
Excellent interpersonal and communication skills, both verbal and written
Customer-focused attitude with high level of professionalism and ability to communicate across diverse groups of employees and departments
Preferred
college degree preferred
SAP experience strongly preferred
Benefits
Medical, Dental, and Vision benefits
FSA & HSA
Group life insurance and disability benefits
Paid parental leave and adoption support
Wellness and Vision reimbursement
Retirement Savings Plan (401k) with company match
Paid Time Off
Education Assistance
Employee Assistance Program
Commuter benefits
Employee Discount
Company
BREITLING
Breitling is a specialist in chronographs and technical watches, Breitling has also shared the finest hours in the conquest of the skies.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Partners Group
2021-10-26Secondary Market
2017-04-28Acquired
Leadership Team
Georges Kern
CEO
Lars Kaestle
CFO & Managing Director
Recent News
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