Randstad · 1 day ago
Operations Specialist
Chicago, IL, US
Full-time
Hybrid
Entry, Mid Level
$30/hr - $32/hr
2+ years expRandstad is a staffing and workforce solutions company, and they are seeking an Operations Specialist to serve as the first point of contact for internal customers. The role involves handling inquiries, resolving issues, and ensuring high levels of customer satisfaction while processing data and providing operational support.
Information TechnologyService IndustrySocial Network
Responsibilities
Answer incoming calls, chats, tickets from customers (mostly internal Associates) regarding P&O (HR) policies, procedures, and systems
Handle outbound calls, chats, or tickets to follow up on customer inquiries, confirm information, or resolve issues
Provide accurate information and resolve customer issues in a timely and professional manner
Ability to enter data and/or show customers how to enter data and submit transactions in our HRIS system (Workday)
Perform operational transaction support using appropriate resources and follow-up accordingly in a timely manner including appropriate documentation
Follow governance policies and procedures to ensure transactions are in adherence to Mars established guidelines and business processes
Maintain clear and accurate records of all customer interactions using our ticking system (Service Now)
Troubleshoot issues or concerns raised by customers and escalate them when necessary
Qualification
Required
2 or more years of experience – previous experience in Shared Service, Call Center, Service environment is an advantage
Familiarity with HR systems, processes and practices, with ability to navigate computerized systems (i.e. Workday and Service Now)
Ability to perform mail-merge for document generation for a large population
Ability to perform formulas in Excel (vlook-up)
Company
Randstad
Randstad is the world’s largest talent company and a partner of choice to clients.
10001+ employees
H1B Sponsorship
Randstad has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (754)
2022 (776)
2021 (1143)
2020 (1749)
Funding
Current Stage
Late StageLeadership Team
Richard Jager
Chief Executive Officer at Randstad Group DACH
Sander van 't Noordende
CEO
Recent News
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