Senior Helpers · 12 hours ago
Office Manager
Pelham, AL
Full-time
Onsite
Mid Level
$19/hr - $21/hrSenior Helpers of Pelham, AL is a non-medical in-home care service provider committed to providing the highest quality care to the elderly community. They are seeking an experienced and professional Office Manager to manage daily operations, coordinate caregiver staff, and ensure excellent client services. The role involves various administrative tasks and responsibilities aimed at maintaining a professional workplace and improving client and caregiver satisfaction.
Health Care
Responsibilities
Manage the daily operations of the office, ensuring that a professional workplace is maintained
Schedule and coordinate caregiver staff based on assessment and care plan information for clients
Quickly and appropriately respond to situations where scheduling conflicts, emergencies and/or “call outs” arise. Complete the company schedule for the next business day/weekend before leaving at the end of each day
Collect time sheets and pass on to the owner to complete caregiver and internal payroll according to schedule. Maintain and update database of employees
Assist with the recruitment, hiring, and on-boarding process for caregivers
Assist with answering telephone calls, providing information to potential clients and solving problems for current clients
Assist with visiting clients and caregivers as needed to solicit feedback and develop plans to improve client services and caregiver job satisfaction
Assist with creating and implementing the caregiver and client appreciation and referral programs
Ensure that client invoices are completed accurately, timely and according to company policy
Create client welcome packets, prospective client packets, new hire packets, employee handbooks, client and caregiver birthday cards and thank you notes
Track, input, and analyze performance data for the office and develop reports as requested. Proactively identify, communicate, and implement areas of potential improvement
Perform on call duties as assigned. Perform other administrative and office tasks, as requested
Qualification
Required
Experience in management, recruiting and HR on-boarding activities in home health or medical services required
Excellent organizational skills, attention to detail, and the ability to prioritize in a changing and fast-paced environment
Ability to maintain confidentiality with sound decision-making skills based on company policies and philosophy
Exceptional and verifiable customer service skills and experience
Professional and courteous in tone and information delivery
Ability to proactively prevent issues and suggest/implement office improvements
Proficiency in Microsoft Word, Excel, Internet, and Outlook with the ability to learn other software programs quickly
Exceptional verbal and written communication skills
Ability to work independently and as part of a team
Preferred
Previous Office Manager experience strongly preferred
Prior health care industry and/or Caregiver experience is a plus
Benefits
Paid vacation and holidays.
Option for 401(k) plan.
ZayZoon- Pay Advance - Get paid same-day
Employer-Paid Life Insurance.
Access to an employee discount marketplace on travel, entertainment, and retail (LifeMart)
Company
Senior Helpers
Senior Helpers is a franchisor and provider of in-home senior care services for elderly individuals.
Founded in 2001Lutherville Timonium, Maryland, USA
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Comvest Credit Partners
2024-04-23Debt Financing
2024-03-21Acquired
Leadership Team
Glen J. Scharfeld, M.S.
Owner/ CEO
Julio Vazquez
Owner/ CEO
Recent News
Maryland Daily Record
2025-12-29
EIN Presswire
2025-12-19
Company data provided by crunchbase