Nido Early School · 10 hours ago
Customer Service Call Centre Manager
Eastern, WV
Contract
Onsite
Mid, Senior LevelNido Early School is committed to high-quality education and seeks a Family Experience Lead to lead a team of specialists. This role focuses on delivering exceptional enquiry management and support for families, ensuring service excellence and fostering a culture of engagement and satisfaction.
Child CareChildrenEducation
Responsibilities
Lead and mentor a team of 5 Family Experience Specialists
Drive high-quality, solution-focused family engagement
Manage performance, KPIs, and team development
Ensure service excellence, compliance, and call quality
Strengthen family relationships and support seamless enrolment experiences
Champion process improvements and knowledge sharing
Qualification
Required
Lead and mentor a team of 5 Family Experience Specialists
Drive high-quality, solution-focused family engagement
Manage performance, KPIs, and team development
Ensure service excellence, compliance, and call quality
Strengthen family relationships and support seamless enrolment experiences
Champion process improvements and knowledge sharing
A people-first leader with strong coaching and mentoring capability
An exceptional communicator and ability to build relationships quickly
A problem-solver who thrives in fast-paced environments
Confident managing KPIs, performance metrics, and quality standards
Preferred
Experienced in customer service, call centre leadership, or family-facing roles (desirable)
Company
Nido Early School
Welcome to Nido! Nido is Italian for ‘Nest’, a structure or place in which you nurture and educate; a place where you feel at home, protected and safe.
Founded in 2014
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2020-01-01Private Equity
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