Semrush · 9 hours ago
Channel Partner Success Manager (Strategic Customer Success Team)
United States
Full-time
Remote
Senior Level
7+ years expSemrush is a global Tech company developing a platform for digital marketers. They are seeking a Channel Partner Success Manager to build and nurture relationships with agency teams, drive retention and renewals, and advocate for customer needs while providing strategic recommendations to enhance marketing performance.
AdvertisingAnalyticsContent MarketingCopywritingSaaSSEO
Responsibilities
Build and nurture strong relationships with agency teams and users, helping to enable them on Semrush Enterprise
Drive high agency retention and renewal rates by ensuring our channel partners are fully enabled and see ongoing value from the product and their partnership with you
Collaborate closely with different customer stakeholders to create and link key workflows within their agency services to the business value Semrush drives
Ensure Channel Partner can clearly see the performance of their client work within the platform, set them up for success, and validate that the reporting is delivering expected results
Work with your Channel AEs to build out plans across your Channel Partners to outline the opportunities for growth
Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback
Develop detailed, customized success plans tailored to the customer’s specific needs and business objectives
Whether it’s the latest Google algorithm update or helping a customer build a strategy for AI in Search, you partner with your clients to help them understand what is most relevant to their business as it relates to SEO
Partner with internal teams (Product, Sales, Support) to solve complex customer challenges
Use data to provide actionable insights and track performance against KPIs. Present detailed reports and strategic recommendations to key customer stakeholders
Qualification
Required
7+ years of experience in Customer Success, consulting, agency services, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space
Proven track record of building strong relationships with different levels, including C-suite executives and marketing teams
Proven experience creating customized success plans, ensuring customers see clear connections between their processes and the results Semrush delivers
Excellent problem-solving skills with the ability to provide tailored solutions to meet enterprise customers' needs
Strong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non-technical audiences
Deep understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation
Ability to manage a large book of business and prioritize high touch strategic customers while nurturing low touch smaller customers
Experience with upselling customers and generating qualified leads
Ability to use customer data to provide insights and drive decision-making
Preferred
Experience with BrightEdge, Conductor, SimilarWeb, or other enterprise-level marketing and SEO platforms
Strong project management skills with the ability to manage multiple projects and initiatives for large enterprise customers
You thrive in an environment where you have the chance to build more than just 'maintain.' You have the entrepreneurial spirit even in a larger company!
Ability to navigate ambiguity and complexity, and adapt in a rapidly changing global business environment
You share our common values: Trust, because we prefer to speak up and be our true selves; Sense of Ownership, because it's not worth wasting time on something you don't believe in; and enthusiasm for Constant Changes, because we are always looking to make things better
Benefits
Flexible working hours
Unlimited PTO
Flexi Benefit for your hobby
Employee Support Program
Loss of family member financial aid
Employee Resource Groups
Meals, snacks, and drinks at the office
Corporate events
Teambuilding
Training, courses, conferences
Company
Semrush
SEMrush is an online visibility management and content marketing SaaS platform. It is a sub-organization of ProCubiz Infotech.
1001-5000 employees
H1B Sponsorship
Semrush has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$40M2025-11-19Acquired
2021-03-25IPO
2018-04-24Series Unknown· $40M
Leadership Team
Oleg Shchegolev
CEO and co-founder
Mike Castellani
Vice President of Sales, Mid-Market and Enterprise
Recent News
Company data provided by crunchbase