TransGlobal Holding Co. · 2 weeks ago
IT Help Desk Technician (Bilingual in Chinese)
185 W Chestnut Ave, Monrovia, CA 91016, USA
Full-time
Onsite
Entry Level
$21.35/hr - $28.85/hr
2+ years expTransGlobal Holding Co. is the largest Asian-focused financial services platform in the U.S., providing a comprehensive suite of services. The IT Help Desk Technician role involves providing technical support for desktops, laptops, and applications while collaborating with the IT Infrastructure team to resolve end-user requests and maintain IT assets.
Financial ServicesLendingProfessional ServicesWealth Management
Responsibilities
Provide first-line technical assistance via phone, email, and in-person interactions
Set up new desktops and laptops, including installing or reinstalling operating systems as required
Conduct IT orientation sessions for new hires and create user accounts
Create and manage accounts for application systems
Install, update, and configure printer drivers for both internal use and agents
Request and provision additional electronics and peripherals as needed
Create and manage assets in the IT asset management system, including generating labels for new devices
Install and update software applications, ensuring systems remain current
Troubleshoot and resolve hardware or software issues across desktops, laptops, and peripherals
Assign Adobe licenses and manage Microsoft licensing updates
Disassemble laptops, desktops to upgrade or repair components when necessary
Manage ticketing and resolution via Jira Service to ensure timely issue resolution
Maintain accurate records of IT assets and conduct regular equipment maintenance, including in conference rooms
Collaborate with vendor support and the IT Infrastructure team on troubleshooting and project implementations
Maintain the cleanliness and organization of storage and telecom rooms
Perform other tasks assigned to support departmental and organizational goals
Qualification
Required
A passion for customer service: enjoy going the extra mile to ensure customer satisfaction
Problem-solving prowess: at least 2 years of experience diagnosing and resolving technical issues
Communication champion: excel at clear and concise written and verbal communication (English & Mandarin fluency is a must)
Tech-savvy with a foundation: bachelor's degree in a relevant field (Computer Science, Engineering, Business Administration, etc.) or equivalent experience
Software smarts: basic knowledge of MS Office 365 and Azure Active Directory is a plus
Network know-how: familiar with network configurations and management
Cable control: understanding cable management and flow, including terminations, is beneficial
Physical demands: lifting equipment up to 25 lbs
Travel requirement: travel up to 10% within different locations in Southern California
Benefits
Competitive salary and benefits package.
Opportunity to work in a collaborative and innovative environment.
Professional development and growth opportunities.
Company
TransGlobal Holding Co.
For over 30 years, TransGlobal Holding Company has been a leader in financial planning, thriving under the visionary leadership of President Philip Hu.
201-500 employees
H1B Sponsorship
TransGlobal Holding Co. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (1)
2023 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase