Force Marketing · 3 hours ago
Client Onboarding Specialist
United States
Full-time
Remote
Entry, Mid Level
$40K/yr - $50K/yr
2+ years expForce Marketing is dedicated to delivering a Best-in-Class onboarding experience to its client partners. The Client Onboarding Specialist will lead and coordinate onboarding efforts, ensuring clients are set up for success by collaborating with various teams and managing client communications.
AdvertisingMarketing
Hiring Manager
Shirie Cantrell
Responsibilities
Collection all required onboarding items from clients
Initial set-up of all onboarding related items (ex: GA4, GTMs, code placement, platform access, etc)
Outbound client communication and follow up, as required for an on time launch
Communicating updates, including completions and roadblocks, for an on time launch
Collaborate with Onboarding Manager and associated stakeholders for process improvements and automation opportunities
Intake internal and external client issues and inquiries, resolving promptly and for improvements on a go-forward basis
Manages configurations and set ups of client products and solutions in relevant platform and applications
Maintain a high-level of process quality and consistency, as well as an excellent relationship building with the client
Perform a variety of client-facing tasks such as validating and approving access, verifying and ensuring up-to-date client information, along with program requests, inquiries and issues
Responsibly received, transmit and handle consumer and customer data per company data handling agreements, work procedures and policies
Review and follow data privacy practices, and company policies and guidelines
Additional duties as assigned
Qualification
Required
Bachelor's degree with 2+ years of experience, or equivalent combination of education and/or experience
1+ years in customer-service oriented role
Skilled in data analysis, project management, and problem solving
Outstanding communication skills
Experience in GA, Google Ads, Meta, Salesforce, Jira and Atlassian Confluence
Excellent organization, project management, and time management skills
Superior communication and presentation skills – orally and in writing – with varying levels of audiences
Preferred
Understands and sees value in client success activities: onboarding, training, engagement, revenue expansion, and support
Innovative in process and technology – always looking for new and improved ways of doing things
Company
Force Marketing
Force Marketing is a marketing and advertising company specializing in digital marketing services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Fitzpatrick
Founder, President, and CEO
Recent News
2025-08-18
Company data provided by crunchbase