Hitachi Solutions, Ltd. · 5 hours ago
Principal Consultant - Client Delivery
United States
Full-time
Remote
Lead/Staff
$170K/yr - $250K/yrHitachi Solutions is a global Microsoft solutions integrator dedicated to developing and delivering industry-focused solutions. The Principal Consultant, Client Delivery is responsible for managing a portfolio of strategic customers, developing strong client relationships, ensuring successful project delivery, and driving overall successful outcomes for customers and the business.
Information TechnologySalesSoftware
Responsibilities
Leadership and Oversight: Assist in establishing a deep understanding of customer and business needs, aligning solutions with strategic goals and objectives
Facilitate the implementation of governance/delivery operating models and ensure adherence to client satisfaction metrics
Support team members in envisioning, developing, and delivering transformative opportunities with clients
Coach and assist Client Delivery team in challenges related to their portfolios
Strategic Account Leadership: Collaborate with to provide leadership and strategic guidance in executing roadmaps for strategic accounts
Monitor and adjust engagements as necessary, leveraging feedback mechanisms to drive improvements for delivery teams
Serve as a support system for the Client Delivery Segment lead, ensuring customer satisfaction and adherence to internal Key Performance Indicators (KPIs)
Assist in developing strategic account plans in conjunction with Sales and Delivery Go-To-Market (GTM) Teams
Ensure transparent communication with customers to proactively resolve issues during solution rollout
Revenue Growth and Financial Accountability: Partner with Sales to drive value through solution delivery and identify land and expand opportunities
Support the achievement of financial commitments, including billed revenue, project/portfolio gross margin, and customer satisfaction ratings
Work with Segment Consulting Leaders to establish controls and meet profit and loss accountability
Innovation and Collaboration: Facilitate collaboration across business areas to optimize delivery results and foster relationships with executive decision-makers
Innovate and collaborate with Client Delivery team on our methods for delivering customer outcomes
Participate in and lead special initiatives to improve our business
Opportunity Identification and Expertise Integration: Aid in identifying new opportunities to deliver incremental value for clients and drive new business
Partner across the organization to bring in necessary expertise and support client needs
Qualification
Required
Proven experience in leadership and team management roles, preferably within client engagement or consulting environments
Strong understanding of digital transformation strategies and industry-specific knowledge (e.g., manufacturing, financial services)
Excellent communication, negotiation, and relationship-building skills
Ability to work collaboratively across teams and influence executive decision makers
Demonstrated success in achieving financial targets and driving business growth
Benefits
Bonus Plan
Medical, Dental and Vision Coverage
Life Insurance and Disability Programs
Retirement Savings with Company Match
Paid Time Off
Flexible Work Arrangements including Remote Work
Company
Hitachi Solutions, Ltd.
Hitachi Solutions is a core IT company of the Hitachi Group.
Founded in 1970
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase