BoardRoom magazine · 8 hours ago
Director of Racquets The Town Club
Milwaukee, WI
Full-time
Onsite
Director/ExecutiveThe Town Club, located near Lake Michigan in Milwaukee, Wisconsin, is seeking a member-focused Director of Racquets to lead its vibrant racquets program. This role involves overseeing tennis, paddle, and pickleball operations while fostering a positive club culture and enhancing member engagement.
Publishing
Responsibilities
Build upon and establish a clear mission and vision for the Racquets Department aligned with Club values
Maintain and enhance a culture that promotes the joy of racquet sports, skill development, sportsmanship, respect for players, and proper etiquette over a 'win-at-all costs' approach
Lead with positive energy, visibility, and approachability, serving as a daily presence on the courts
Build strong, trust-based relationships with members, staff, and committees
Serve as an enthusiastic ambassador for all racquet sports, ensuring balanced attention across tennis, paddle, and pickleball
Communicate clearly, consistently, and proactively regarding schedules, programs, policies, and opportunities
Demonstrate strong conflict management skills, addressing issues discreetly and fairly at the individual level
Act as a consensus builder, respecting diverse perspectives while guiding decisions toward what is best for the overall membership experience
Develop and execute a comprehensive 12-month programming strategy that includes: social, instructional and competitive offerings for all demographics as well as structured leagues, interclub teams, Club tournaments and legacy events
Create and manage an annual racquets calendar that aligns with broader Club activities
Expand and strengthen junior development programs that serve beginners through competitive players, laying the foundation for a lifetime of enjoyment of racquet sports
Ensure fair, transparent systems for member participation and court utilization
Maximize overall Club facility utilization and member participation through racquet sports
Maintain familiarity with USTA development models, including 10 & Under Tennis, and best practices in junior programming
Prepare and manage the department’s annual operating and capital budgets
Monitor financial performance, analyze trends, and adjust programming or staffing as needed
Oversee POS operations to ensure accurate billing, reporting, and data integrity
Lead a high-quality pro shop operation that reflects member preferences and enhances the Club experience
Establish and track key performance metrics related to participation, utilization, revenue, staffing, and member satisfaction
Enforce Club rules, policies, and standards related to facilities, dress code, and sportsmanship
Collaborate with marketing and communications to promote programs, events, and results across Club platforms
Qualification
Required
Proven leadership experience in a private club and multi-sport racquets environment
A clear track record of building organized, inclusive, and engaging programs
Success in recruiting, mentoring, and retaining high-quality professional staff
Strong interpersonal skills with the ability to relate to members of all ages and abilities
Exceptional communication, follow-through, and organizational discipline
Strategic mindset with the ability to think beyond daily instruction toward long-term program health
Comfort working closely with boards, committees, and senior leadership
High emotional intelligence, professionalism, and calm under pressure
Bachelor's degree preferred
Current professional certifications strongly preferred such as: USTA Coaching, RSPA, or PTR (Tennis); PPR and/or RSPA (Pickleball); PPTR and/or RSPA (Platform Tennis)
Director of Racquets Sports (University of Florida, USTA/PTR/RSPA endorsed) strongly preferred
Compliance with any SafeSport requirements in Wisconsin for tennis, paddle, and pickleball
Preferred
Collegiate playing experience considered a plus
Benefits
Excellent bonus and benefits package
Appropriate association memberships
Company
BoardRoom magazine
BoardRoom magazine is the only publication of its kind designed to educate the board, owners & GMs of private country clubs.
Founded in 1996
2-10 employees
Funding
Current Stage
Early StageRecent News
Business Journal Daily | The Youngstown Publishing Company
2025-11-04
Company data provided by crunchbase