Percepta · 17 hours ago
Automotive Technical Subject Matter Expert
United States
Full-time
Remote
Mid Level
3+ years expPercepta is a company that specializes in creating customer loyalty across various markets. They are seeking an Automotive Technical Subject Matter Expert to provide technical expertise and support to customer experience teams, focusing on reducing case closure times and improving repair procedures.
Customer ServiceOutsourcing
Responsibilities
Review Technical Assistance Requests (TAR) cases for accuracy
Liaison between Dealership Service Manager and Technicians, Field Service Engineer (FSE), and Customer
Review technical review of high dollar cases
Help CX/DX Specialists interpret GCQIS
Participate in CX/DX Specialist training (such as Vehicle training)
Conduct weekly 15-minute huddles
Validate/assist with dealer to dealer workmanship issues
Communicate with CX Specialists on tech issues; updates, and resolutions
Provide metrics to management for the monthly tech reporting
Review UVIC documentation requested by Prior Approval and update claim accordingly
Work on other activities and/or projects as requested by management
Work schedule will support the largest client volume and may occasionally be required to support client
Qualification
Required
Associate's or Bachelor's degree, or equivalent work-related experience
Automotive Service Excellence (ASE) or OEM parts certifications
3 to 5 years of parts or technical experience
Parts or Technical background
Strong written and oral communication skills with all levels of the organization
Strong customer service, interpersonal and relationship-building
Strong multi-tasking
Strong organizational, time management, planning and problem solving
Strong Team building skills, to work well within a close team environment – self-sufficient, resourceful and works well with minimal supervision
Ability to be self-motivated and self-directed
Detail-oriented
Ability to demonstrate a high degree of professionalism
Computer skills: Intermediate Microsoft Word, Excel, Outlook and Internet. Beginner Microsoft Access would be an asset
Must be able to interact with all internal and external departments and contacts and represent Percepta professionally with all clients, external organizations and contacts
Benefits
Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k) with company match
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs (Percepta College)
Employee Rewards Program (Perci Perks)
Company
Percepta
Percepta is a global, contact services company that builds customer loyalty.
1001-5000 employees
H1B Sponsorship
Percepta has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
Funding
Current Stage
Late StageLeadership Team
Ashlynn Woods
Global Employee Experience Partner
LaSandra Johnson
Human Resources Business Partner II
Recent News
2025-10-06
2025-08-25
Company data provided by crunchbase