Peak Support · 4 hours ago
Customer Care Team Leader | Philippines
United States
Full-time
Remote
Entry, Mid Level
2+ years expPeak Support is dedicated to providing exceptional service to clients and a positive work environment for team members. They are seeking a Customer Care Team Leader to lead a team of advocates in delivering high-quality pre-sales and after-sales support across multiple channels.
Business DevelopmentCustomer ServiceOperating Systems
Responsibilities
Lead, coach, and motivate a team to meet and exceed performance targets
Oversee customer interactions via phone, email, live chat, and back-office channels
Resolve escalated issues related to orders, promotions, product quality, shipping, and refunds
Monitor KPIs such as CSAT, QA scores, and adherence to processes
Collaborate with internal teams to identify and implement process improvements
Ensure accurate documentation and timely reporting of team performance
Qualification
Required
2+ years of experience as a Team Leader or Supervisor in a call center or customer service environment
Strong communication skills, both written and verbal
Exceptional attention to detail and accuracy in documentation and reporting
Excellent organizational and time management skills
Ability to adapt quickly to new systems, tools, and evolving processes
Preferred
Proficiency in digital tools and platforms; familiarity with CRMs (e.g., Salesforce) preferred
Experience in retail, e-commerce, or BPO environments is an advantage
Company
Peak Support
Peak Support provides customer service, sales operations, and business process outsourcing to high-growth companies.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-09-18Acquired
Leadership Team
Jonathan Steiman
Founder & CEO
Hannah Steiman
Co-Founder & Head of Growth
Recent News
PR Newswire
2023-10-26
Company data provided by crunchbase