Good Shepherd Health Care System · 8 hours ago
Financial Counselor
Hermiston, OR
Full-time
Onsite
Entry Level
$24.65/hr - $37.75/hr
2+ years expGood Shepherd Health Care System is seeking a Financial Counselor to manage patient accounts and ensure timely resolution of financial issues. The role involves interacting with patients, insurance plans, and team members, while maintaining productivity and quality standards in a professional office setting.
Health CareMedicalNon Profit
Responsibilities
Representative must be able to work independently as well as work closely with management and team to take appropriate steps to resolve a self pay accounts
Respond timely to emails and telephone messages from patients, physicians, attorneys, and team members as needed
Perform duties as assigned in a professional demeanor, which includes interacting with insurance plans, patients, physicians, attorneys, and team members as needed
Basic computer skills to navigate through the various system applications provided for additional resources in determining account actions
Access payer websites and discern pertinent data to resolve self-pay accounts
Conducts appropriate account activity on uncollected account balances by contacting patients via phone, e-mail, or online
Screens patients to verify eligibility for available hospital and government assistance programs
Complies with hospital collections policies regarding the creation of payment agreements on accounts
Updates plan IDs, adjusts patient or payor demographic/insurance information, notates account in detail, identifies payor issues and trends. Requests for additional information from patients
Take appropriate action to bring about account resolution timely or open a dispute record to have the account further researched and substantiated for continued collection
Maintains worklists current without backlog while achieving productivity and quality standards
Document clear and concise notes in the patient accounting system regarding self-pay status and any actions taken on an account
Maintain department daily productivity goals in completing a set number of accounts while also meeting quality standards as determined by leadership
Identify and communicate any issues including system access, payor behavior, account work-flow inconsistencies or any other insurance collection opportunities
Provide support for team members that may be absent or backlogged
Recognizes potential delays and trends with payors such as corrective actions and responds to avoid A/R aging. Escalates payment delays/ problem aged account timely to manager
Perform special projects and other duties as needed. Assists with special projects as assigned, documents, findings, and communicates results
The employee supports the hospital mission, vision, values, policies, and procedures
Participates in required education for DNV programs as applicable to position (reference program education curriculum)
Performs other related duties as assigned
Qualification
Required
High School Diploma or equivalent
Preferred
Minimum Of 2 Years Hospital Collection Experience Preferred
Bilingual and/or English Spanish speaking preferred
Ability to work with culturally diverse population
Benefits
Employer paid benefits - Medical, Dental, and Vision (qualifying dependents included)
Company
Good Shepherd Health Care System
Good Shepherd Health Care System is a non-profit healthcare organization that is dedicated to provide health care services to the community.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Sheri Lynn Miller
Administration Dept. Manager/Board Liaison/Executive Assistant to the CEO
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