Capgemini · 11 hours ago
Service Delivery- Pharma Manager
Bridgewater, NJ
Full-time
Onsite
Mid, Senior Level
$120K/yr - $145K/yr
5+ years expCapgemini is a global business and technology transformation partner, and they are seeking a Service Delivery Manager to oversee daily operations and consult with clients on business processing opportunities. This role involves managing client relationships, ensuring adherence to operational standards, and leading a global team to enhance operational efficiency and data utilization.
ConsultingInformation TechnologyInsurTechIT ManagementSoftware
Responsibilities
Establish, implement, and govern operational processes and procedures to consistently meet contractual commitments and performance standards
Ensure adherence to operational schedules, timelines, and delivery SLAs
Manage budgets effectively and make necessary adjustments to achieve or exceed contribution margin targets
Serve as the primary point of contact for clients on operational performance, issue escalation, and new project requests
Manage client expectations, communicate status updates, and ensure timely resolution of issues
Develop and execute a comprehensive Communication Plan, including status reporting, internal updates, and client review sessions
Lead and manage a global team responsible for data analysis, data aggregation, reporting, and operational support
Oversee day‑to‑day business and technical components of client projects to ensure quality deliverables and successful outcomes
Monitor team performance and ensure alignment with company initiatives, methodologies, and best practices
Identify opportunities to enhance operational efficiency, expand services, and drive additional value for clients
Partner with internal stakeholders to innovate and implement process improvements
Guide the adoption of modern data technologies and cloud‑ready solutions
Qualification
Required
Proven experience managing an operations organization with measurable KPIs
Demonstrated success leading and developing global, cross-functional teams
Strong experience managing client relationships and negotiating positive outcomes
Bachelor's degree required; Master's degree preferred
5–10 years of experience in the pharmaceutical consulting or services industry
Hands-on experience with data analysis, reporting, and analytics
Preferred
Experience working with commercial or specialty pharmaceutical data, including utilization, pricing, or specialty distribution datasets
Familiarity with AWS or Azure cloud operations, including cloud‑ready data technologies and architectures
Prior experience in commercial data warehousing or business insights environments
Benefits
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Company
Capgemini
Capgemini is a software company that provides consulting, technology, and digital transformation services.
10001+ employees
H1B Sponsorship
Capgemini has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2856)
2024 (3012)
2023 (3424)
2022 (4392)
2021 (3311)
2020 (5871)
Funding
Current Stage
Public CompanyTotal Funding
$4.72B2025-09-18Post Ipo Debt· $4.72B
1999-04-01IPO
Leadership Team
Aiman Ezzat
CEO, Capgemini Group
Anirban Bose
CEO of Americas Strategic Business Unit
Recent News
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2026-01-22
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