NC Department of Health and Human Services · 5 hours ago
Administrative Specialist I / Processing Assistant IV (PAIV)
Gaston County, NC
Full-time
Onsite
Entry Level
$38K/yr - $66K/yr
2+ years expThe North Carolina Department of Health and Human Services (DHHS) is one of the largest agencies in the state, focusing on the health and well-being of North Carolinians. They are seeking an Administrative Specialist I / Processing Assistant IV to provide support for Rehabilitation Counselors and assist in the rehabilitation process, including greeting visitors, managing calls, and documenting client information.
Health Care
Responsibilities
Greeting visitors and callers courteously and professionally, to include contact with staff, vendors, other departments and the public
Using a multi-line phone system to answer and route calls to appropriate staff members
Preparing documents, maintaining spreadsheets, inputting data, and completing billing processes for assigned staff
Receiving applications from clients, along with requesting and obtaining medical/treatment records
Documenting client information, interactions, and services into the case management system throughout the rehabilitation process
Utilizing office equipment and other relevant technology (software and systems) to meet office needs
Qualification
Required
High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience
Preferred
Knowledge of and/or experience working with persons with disabilities
Experience providing effective front-line service to the public, including responding to inquiries, resolving concerns, and maintaining professionalism in and fast-paced environments
Experience performing routine administrative and office support functions such as data entry, document preparation, scheduling, and filing, with accuracy and attention to detail
Knowledge of and/or experience with case management systems
Benefits
Health insurance options
Standard and supplemental retirement plans
NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
Paid vacation
Sick, and community service leave
Paid parental leave
Company
NC Department of Health and Human Services
The Department of Health and Human Services manages the delivery of health- and human-related services for all North Carolinians.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Erin Matteson
Chief Financial Officer, Opportunity and Well-being
Jean M. Sandaire
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