Gallagher Bassett · 11 hours ago
Quality Performance Manager Senior
United States
Full-time
Remote
Senior Level, Lead/Staff
9+ years expGallagher Bassett is dedicated to helping clients navigate complexity and support recovery, making a real difference in people’s lives. They are seeking a Quality Performance Manager Senior to improve and maintain claim quality, develop best practices, and lead training efforts for claims professionals. This role involves auditing claims, conducting training seminars, and providing mentorship to staff.
BeautyCosmeticsE-Commerce
Responsibilities
Primary job function is to improve and maintain claim quality throughout the company
Has overall responsibility for development of claim best practices, claim professional training, and compliance
Leads efforts in overall consistency of liability claim handling
Further responsibilities include: new staff onboarding and training regarding claim handling practices and procedures
Developing internal best practices for claim handling and litigation management
Auditing all claims professionals on no less than semi-monthly basis
Leading weekly claims committee meetings
Conducting new employee training as well as monthly training seminars
Also tasked with development and maintenance of internal audit tools and a claims professionals handbook
Provides mentorship for claims professional staff
Qualification
Required
Leadership experience in Workers' Compensation is required
Workers' Compensation knowledge is required
Bachelor's degree
9 years relevant claims handling experience
Proficiency in MS Office applications
Proficiency in related claims and business software
Preferred
TPA background is desired
Previous auditing experience
Extensive liability and workers compensation claims background
Strong process management skills
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
Company
Gallagher Bassett
About Gallagher Bassett: We are the leading provider of claims and risk management services, helping people and companies prevent, manage and overcome the impact of risk.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Hessling
Chief Executive Officer- North America
Scott Hudson
President and CEO
Company data provided by crunchbase