Complete Pest Solutions Franchising · 5 hours ago
Office manager
Youngstown, OH
Full-time
Onsite
Mid Level
$18/hr - $24/hrComplete Pest Solutions is excited to announce an opening for an Office Manager at our dedicated office. The Office Manager will play a crucial role in ensuring smooth operations and enhancing service quality within the organization, managing daily office activities and overseeing staff to optimize productivity.
CommercialHome ServicesResidential
Responsibilities
Manage and oversee the daily operations of the office
Route technicians to customers efficiently, ensuring optimal service delivery and customer satisfaction
Handle incoming calls with the aim of selling and scheduling services for new and existing customers
Manage the accounts receivables to ensure timely and accurate billing and collections
Train and supervise new routing coordinators, especially during the busy season to maintain workflow and service quality
Organize office operations and procedures to maximize productivity and minimize costs
Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement
Partner with HR to update and maintain office policies as necessary
Analyze and optimize operational processes to improve efficiency and service delivery
Contribute to team effort by accomplishing related results as needed, fostering a collaborative team environment
Ensure security, integrity, and confidentiality of data
Review and approve office supply acquisitions
Maintain a safe and secure working environment
Qualification
Required
Proven experience as an Office Manager or similar administrative role
Experience in routing technicians to customers and managing logistic aspects of service delivery
Demonstrated ability to answer phones and efficiently sell services to enhance customer engagement and retention
Strong capabilities in managing accounts receivables
Experience in training and supervising staff, with a particular focus on peak season management
Excellent organizational and multitasking abilities
Adept at managing and streamlining office operations and systems
Outstanding communication and interpersonal skills
Knowledge of office administrator responsibilities, systems, and procedures
Familiarity with email scheduling tools, like Email Scheduler and Boomerang
Proficiency in MS Office and office management software (ERP etc.)
Strong problem-solving skills and analytical abilities
High School diploma; additional qualification as an Administrative assistant or Secretary will be a plus
Professional, courteous, and approachable demeanor
Ability to handle confidential information securely
Company
Complete Pest Solutions Franchising
Complete Pest Solutions is a family-owned business with over 12 years of experience.
Founded in 2008
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase